Experienced Customer Service Representative – 100% Remote Opportunity in Michigan for a Dynamic Healthcare Specialist at arenaflex

Introduction to arenaflex At arenaflex, our vision is to revolutionize the customer experience landscape by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach new heights while growing our business to make a profound global impact. Our can-do culture works together to make the ordinary exceptional, fostering an environment where creativity, passion, and dedication thrive. As a leader in customer experience, we are committed to making a difference in the lives of our customers and employees alike. Job Overview We are seeking an exceptional Customer Service – Healthcare Specialist to join our team. As a healthcare specialist, you will support US-based customers with their healthcare benefits questions and concerns regarding claims, deductibles, coverage, and more. You do not need a background in healthcare or insurance; just a passion for learning, a desire to understand concerns, and a commitment to providing solutions that make an impact on the lives of others. If you are an exceptional listener, a creative problem solver, and a passionate communicator, we encourage you to apply for this exciting opportunity. Key Responsibilities Answer inbound calls from US customers and address questions and concerns regarding their healthcare benefits. Handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. Work closely with patients and conduct conversations on therapy changes regarding targeted medications. Demonstrate knowledge in insurance, healthcare, requirements for dispensing, processing of referrals, and providing customer education and routine assessment and problem identification. Ensure HIPAA compliance and ensure that patients remain adherent and compliant to their specific therapies. Communicate effectively between levels of professionals, engaging with doctors' offices and pharmacists. Ensure timely and accurate billing for unbilled claims and ensure account payment for outstanding balances while demonstrating excellent customer service to patients. Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors. Maintain supporting chronological notes that detail actions taken to resolve outstanding unbilled claims. Educate customers on online self-service for updates and help troubleshoot these self-services. Empathize and resolve concerns to simplify the customer's healthcare experience. Navigate through multiple computer applications with speed and accuracy. Adapt to learn new call types when business needs change and flex support in those areas. Essential Qualifications To be successful in this role, you should have: 6+ months of experience in a high-volume call center. 1+ years of high-level empathetic customer service experience. A high school diploma or GED. Entry-level position with a minimum of 6 months of customer service experience. A customer-focused personality and a desire to help people. A professional, positive attitude and courteous telephone etiquette. Full-time schedule availability to meet business needs (includes evenings and weekends). Willingness to submit a drug test and background check. Preferred Qualifications While not required, the following qualifications are preferred: Previous experience in healthcare or insurance. Knowledge of HIPAA compliance and regulations. Experience with customer service software and technology. Strong analytical and problem-solving skills. Skills and Competencies To excel in this role, you should possess the following skills and competencies: Excellent communication and interpersonal skills. Strong active listening and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing situations. Strong analytical and critical thinking skills. Ability to navigate multiple computer applications with speed and accuracy. Strong customer service skills and a customer-focused approach. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. With opportunities for professional development, you can take your career to the next level and achieve your goals. Our employees are our greatest asset, and we are dedicated to providing a supportive and inclusive work environment that fosters growth, innovation, and success. Work Environment and Company Culture At arenaflex, we pride ourselves on our can-do culture, which is built on the principles of creativity, passion, and dedication. We believe in making the ordinary exceptional and strive to create an environment where our employees can thrive. Our remote work environment offers the flexibility and autonomy to work from the comfort of your own home, while our virtual training programs and online resources provide the support and guidance you need to succeed. Work at Home Requirements To work from home, you will need: High-speed internet with at least 25 mbps download speed (no satellite, Wi-Fi, or cellular/wireless carrier hotspot or internet services). A hard-wired internet connection via an Ethernet cable to a modem/router that you own or are responsible for. A dedicated, quiet, and secured workspace with no distractions. A USB-wired headset with a noise-canceling microphone. Compensation, Perks, and Benefits We offer a competitive compensation package, including: $14-$15 per hour + overtime during peak needs. Benefits eligible after 60 days. Access to up to 50% of your pay immediately after your shift. Health insurance (medical, dental, vision) and other benefits. Pet insurance. Paid, virtual training. Remote work environment. Opportunity for professional development. Conclusion If you are a motivated and passionate individual who is committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity. At arenaflex, we are dedicated to making a difference in the lives of our customers and employees, and we believe that you can be a valuable part of our team. Join us today and take the first step towards a rewarding and challenging career in customer service. Apply for this job