**Experienced Customer Service Representative – Aetna Call Center Jobs in Charlotte, NC (Work From Home)**
Are you a customer service professional looking for a challenging and rewarding role in a dynamic industry? Do you have a passion for delivering exceptional service and making a positive impact on people's lives? If so, we invite you to join our team as an Experienced Customer Service Representative at Aetna Call Center Jobs in Charlotte, NC (Work From Home). **About Us** At CVS Health, we are committed to carrying our hearts to every moment of your health. Our mission is to deliver enhanced human-driven healthcare for a rapidly changing world. We believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this mission, and we strive to create a culture of diversity, empathy, and belonging. **Job Highlights** * Immediate openings available * Competitive salary * Full-time position * Work from home opportunity * 8-hour workday * $20-$30/hour salary range **Job Description** As a Customer Service Representative at Aetna Call Center Jobs in Charlotte, NC (Work From Home), you will be the face of Aetna and play a critical role in shaping individuals' experience by handling customer care requests and issues through phone, web, or written correspondence. You will engage, counsel, and educate individuals based on their unique needs, preferences, and understanding of Aetna plans, tools, and resources to guide them along a path to wellness. **Key Responsibilities** * Respond to questions and resolve issues based on calls/letters from individuals, suppliers, and other divisions * Escalate emergencies to suitable staff * Report and track contacts with individuals, suppliers, and plan sponsors * Guide individuals through their plan of benefits, Aetna strategy, and methodology, as well as knowing about resources to comply with any regulatory rules * Build a trusting and caring relationship with individuals by getting to know and engaging them to advocate for their best health * Take responsibility to grasp individuals' requirements by building a trusting and caring relationship with them completely * Explain client needs and provide related information to address unasked questions, such as extra plan details, benefit plan details, individual self-service tools, etc. * Explain individuals' freedoms as well as expectations as per contract **Required Capabilities** * 1 year of recent customer service experience in a transaction-based call center environment * Resident of the State of Florida * Demonstrated ability to be empathetic and humane * Experience in a production environment **Preferred Capabilities** * Ability to perform multiple tasks to efficiently achieve responsibilities * Understanding of clinical terminology * Oral and written communication skills * Ability to maintain precision and production standards * Critical thinking skills * Meticulousness and precision * Insightful skills * Business acumen **Career Growth Opportunities and Learning Benefits** At CVS Health, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and coaching * Online training and certification programs * Leadership development programs * Mentorship opportunities * Career advancement opportunities **Work Environment and Company Culture** Our work environment is designed to support your success and well-being. We offer: * A flexible and remote work arrangement * A collaborative and supportive team environment * A culture of diversity, empathy, and belonging * Opportunities for professional growth and development * A comprehensive benefits package, including health insurance, retirement savings, and paid time off **Compensation, Perks, and Benefits** We offer a competitive salary range of $20-$30/hour, as well as a range of benefits and perks, including: * Comprehensive health insurance * Retirement savings plan * Paid time off * Holidays and vacation days * Flexible work arrangements * Professional development opportunities **Conclusion** If you are a customer service professional looking for a challenging and rewarding role in a dynamic industry, we invite you to join our team as an Experienced Customer Service Representative at Aetna Call Center Jobs in Charlotte, NC (Work From Home). Apply now and let's discuss how you can become a vital part of our success story. Apply for this job