Experienced Customer Service Representative - After Hours (NOT OVERNIGHT) - Remote, Virginia - Delivering Exceptional Support and Making a Difference in People's Lives

Introduction to blithequark At blithequark, we are passionate about making a positive impact on people's lives. As a leader in the service-oriented industry, we are committed to providing exceptional support to our members. We believe that every interaction is an opportunity to make a difference, and we are looking for like-minded individuals to join our team as Customer Service Representatives. If you are passionate about delivering outstanding customer service and enjoy working in a fast-paced environment, this opportunity may be the right fit for you. About the Role We are seeking optimistic and dedicated individuals to join our team as Customer Service Representatives (CSR). As a CSR, you will be the first point of contact for our members, answering their questions and resolving their concerns in a timely and accurate manner. You will play a critical role in ensuring that our members receive the support they need to achieve positive health outcomes. Our CSRs are given a structured protocol and scripts to document conversations, ensuring consistency in scheduling, modifying, and canceling customer reservations. Key Responsibilities Receive and document customer concerns, ensuring all relevant information is correct and up-to-date in a timely manner Ensure all company procedures are followed, and accurate trip data is input into our systems Demonstrate a personal commitment to producing high-quality work and referring unresolved customer grievances to designated departments for further investigation and resolution Multitask effectively and efficiently to extract necessary information from multiple systems Review and educate members on our services and their insurance coverage Answer a high volume of calls, up to 100+ calls per day, while maintaining a high level of customer satisfaction Requirements and Qualifications To be successful in this role, you will need to meet the following requirements: High School Graduate or General Education Degree (GED) 0-2 years of related experience, with 6+ months of contact center experience or customer service experience Strong organization skills, written, and verbal communication skills, with the ability to type 35wpm or more Proficiency in Microsoft Office Suite and the ability to talk and type simultaneously in a clear and concise manner while interacting with customers Ability to work independently under general supervision, with sound decision-making and problem-solving skills in a fast-paced environment Work from Home Requirements To work from home, you will need to meet the following requirements: High Speed Internet of 25MBPS download and 5MBPS upload, with the ability to provide proof of a speed test Ability to directly hardwire to your modem A dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely Ability to attend 100% of training, on camera, for the first 30 days of employment What We Offer At blithequark, we value our team members and realize the importance of benefits for you and your family. We offer a comprehensive benefits package, including: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post-Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental, and much more) Career Growth and Development At blithequark, we are committed to the growth and development of our team members. We offer opportunities for career advancement, training, and education to help you achieve your goals. Our goal is to provide a supportive and inclusive work environment that allows you to thrive and make a positive impact on people's lives. Company Culture At blithequark, we pride ourselves on our company culture, which is built on the values of respect, empathy, and kindness. We believe that every team member deserves to be treated with dignity and respect, and we strive to create a work environment that is inclusive, supportive, and fun. We are committed to making a positive impact on our community and the lives of our members, and we are looking for team members who share our passion and values. Compensation and Perks The starting pay rate for this role is $15.00/hr, with opportunities for overtime and career advancement. We also offer a range of perks and benefits, including employee discounts, paid time off, and a comprehensive benefits package. Conclusion If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to providing a supportive and inclusive work environment that allows you to thrive and grow. Don't miss out on this chance to join our team and make a difference in the lives of our members. Apply today and take the first step towards a rewarding and challenging career with blithequark. How to Apply To apply for this role, please submit your application through our website. We look forward to hearing from you and exploring how you can make a positive impact at blithequark. Equal Opportunity Employer blithequark is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap, or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]. Apply for this job