**Experienced Customer Service Representative APAC (Remote, Contract) - Demand Generation and Account Management**

At arenaflex, we're passionate about empowering businesses to thrive through innovative demand generation solutions. As a Customer Service Representative APAC (Remote, Contract), you'll play a vital role in fostering strong relationships with our clients, driving account growth, and ensuring exceptional customer satisfaction. If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to join our dynamic team! **About arenaflex** arenaflex is a leading provider of demand generation solutions, dedicated to helping businesses fuel their pipelines with precision and drive. Our team is infused with drive, innovation, and integrity, and we're committed to crafting solutions that meet the unique needs of our clients. As a Customer Service Representative APAC (Remote, Contract), you'll be part of a fast-paced and dynamic environment that's always pushing the boundaries of what's possible. **Key Responsibilities and Duties** As a Customer Service Representative APAC (Remote, Contract), you'll be responsible for developing and maintaining relationships with a select group of named accounts to ensure campaign success. Your key responsibilities will include: * Developing and maintaining relationships with a select group of named accounts to ensure campaign success * Serving as a trusted advisor for our clients and being an expert in arenaflex offerings * Collaborating with internal subject matter experts to deliver campaign leads and ensure clients are satisfied with the outcome * Collaborating with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects * Creating and coordinating account documentation, including reports, RFPs, and other recommendations * Being accountable for post-sale account management and driving account growth through excellent customer service, delivery, communication, and onboarding **Qualifications** To succeed in this role, you'll need to possess the following qualifications: * Minimum two years of account management and/or customer success/service experience preferred * Organized, detail-oriented, and able to manage 30+ clients at once * Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision * Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues * Ability to work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation * Comfortable using and learning software, including MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc. * Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success **Essential Skills and Competencies** To excel in this role, you'll need to possess the following essential skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Strong attention to detail and organizational skills * Ability to work independently with minimal supervision * Strong technical skills, including proficiency in MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc. **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience working in a demand generation or account management role * Familiarity with arenaflex offerings and services * Experience working with CRM and ticketing/tracking systems * Strong knowledge of marketing and sales principles **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative APAC (Remote, Contract), you'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Customer Service Representative APAC (Remote, Contract), you'll have the opportunity to work from the comfort of your own home, with access to all the resources and support you need to succeed. Our company culture is built on a foundation of innovation, integrity, and customer satisfaction, and we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A competitive hourly rate * Opportunities for bonuses and incentives * Comprehensive benefits package, including health insurance, retirement savings, and paid time off * Access to a range of perks and discounts, including gym memberships, meal delivery, and more **How to Apply** If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for the Customer Service Representative APAC (Remote, Contract) role at arenaflex. To apply, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job