Experienced Customer Service Representative – arenaflex Locker+ Retail Location Ambassador and Package Handling Specialist

Introduction to arenaflex Imagine being part of a dynamic team that revolutionizes the way customers interact with packages, making their lives easier and more convenient. At arenaflex, we're dedicated to providing exceptional customer service and ensuring seamless package delivery and return experiences. As a Customer Service Representative at an arenaflex Locker+ retail location, you'll be the face of our brand, delivering top-notch service, and making a tangible impact on our customers' daily lives. Job Overview We're seeking highly motivated and customer-focused individuals to join our arenaflex team. As a Customer Service Representative, you'll work in a fast-paced, ever-changing environment, assisting customers with their package-related queries, and ensuring that our Locker+ locations run smoothly. Your role will be multifaceted, requiring you to receive, pick, and stow customer orders, process returns, and prepare packages for delivery. You'll be the go-to person for customers, providing personalized support, and resolving any issues that may arise. Key Responsibilities Receive, pick, and stow customer orders, process returns, and prepare packages for delivery Assist customers with questions, concerns, and issues related to their packages Work through problem-solving scenarios to resolve customer complaints and concerns Maintain a clean, safe, and organized workspace, adhering to arenaflex's high standards Manage responsibilities for a Locker+ location, including opening and closing the site Utilize technology, such as smartphones and handheld devices, to sort, scan, and prepare orders Receive truck deliveries and ensure that packages are properly stored and secured Physical and Scheduling Requirements To be successful in this role, you'll need to be able to perform physical labor, including lifting up to 49 pounds, with or without reasonable accommodation. You'll be required to stand and walk during shifts lasting up to five hours, with or without reasonable accommodation. Additionally, you'll need to be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m., with schedules varying week to week. What it's like at arenaflex Locker+ locations Our Locker+ locations are designed to provide a safe and comfortable working environment. You'll be working behind a counter, interacting with customers, and sorting packages. Depending on the location, you may be working in a retail partner store, a freestanding location, or even in the lobby of a warehouse. Our facilities are climate-controlled, with minimal noise levels, and a relaxed dress code. We prioritize your safety, providing protective gear and ensuring that you have the necessary tools to perform your job duties. Essential Qualifications Candidates must be 18 years or older Ability to understand and adhere to all job requirements and safety guidelines in English High school diploma or equivalent required Preferred Qualifications Previous customer service experience Ability to work in a fast-paced, dynamic environment Excellent communication and problem-solving skills Basic computer skills and familiarity with handheld devices Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their skills. You'll have access to a range of training and development programs, including on-the-job training, online courses, and mentorship opportunities. Our goal is to provide you with the tools and resources you need to succeed in your role and advance your career. Whether you're looking to move into a leadership position or explore other areas of the business, we'll support you every step of the way. Work Environment and Company Culture Our company culture is built on a foundation of inclusivity, diversity, and respect. We believe that everyone deserves to be treated with dignity and respect, regardless of their background, culture, or identity. At arenaflex, you'll be part of a dynamic and supportive team that values open communication, collaboration, and innovation. We prioritize your well-being, offering a range of benefits, including flexible scheduling, competitive pay, and opportunities for career advancement. Compensation, Perks, and Benefits We offer a competitive compensation package, including hourly pay, benefits, and perks. Our benefits may include pay and savings options, healthcare, peace of mind for you and your family, and more. We also offer flexible scheduling, allowing you to balance your work and personal life. Additionally, you'll have access to our Anytime Pay program, which enables you to instantly cash out up to 70% of your earnings immediately after your shift. Conclusion If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and being part of a dynamic team, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at an arenaflex Locker+ retail location, you'll be the face of our brand, making a tangible impact on our customers' lives. Don't miss out on this chance to join our team and start your arenaflex journey today! Apply for this job