**Experienced Customer Service Representative – Automotive Industry Expertise**

Are you passionate about delivering exceptional customer experiences and providing top-notch support in the automotive industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a remote Customer Service Representative! **About blithequark** At blithequark, we're more than just a company – we're a family. With over 35 years of experience in the oil change industry, we've built a reputation for excellence, efficiency, and customer satisfaction. Our friendly technicians, oil change expertise, and streamlined process make us the go-to destination for car owners across the country. We're proud of our Pit Tech to President growth path, which has enabled over 90% of our field leaders to rise through the ranks through internal promotions. Join us, and you'll experience a culture that values growth, development, and teamwork. **Job Description** As a remote Customer Service Representative at blithequark, you'll play a vital role in supporting our TK5O Team. Your primary responsibilities will include: * Communicating with customers over the phone or via email to resolve their queries and concerns in a timely and professional manner. * Participating in meetings with the customer service team to develop new strategies and improve our service standards. * Understanding and applying general customer service principles to ensure exceptional customer experiences. * Managing large volumes of incoming emails and calls in a timely and efficient manner. * Resolving product or service problems by clarifying customer issues, determining causes, and selecting the best solutions. * Following communication procedures, guidelines, and policies to maintain a consistent company voice and tone. * Leveraging scripts for email and phone conversations to effectively represent blithequark's brand and values. * Answering questions about damage claims and escalating them to the proper manager for resolution. * Prioritizing tickets effectively and flexibly handling changes in policies or procedures. **Essential Qualifications** * Proven customer support experience, ideally in the automotive industry. * Strong phone contact handling skills and active listening. * Strong computer skills and capability to use Microsoft programs such as Outlook, Word, Excel, etc. * Customer-focused and able to adapt/respond to different types of customers. * Excellent communication and presentation skills both externally and internally. * Ability to multi-task, prioritize, and manage time effectively. * High school diploma (or equivalent) and at least 1 year of experience; post-secondary school education may substitute for years of experience. **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment. * Familiarity with customer relationship management (CRM) software. * Ability to work in a remote environment with minimal supervision. * Strong problem-solving and analytical skills. * Experience with data entry and record-keeping. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a team environment and collaborate with colleagues. * Strong time management and organizational skills. * Ability to adapt to changing priorities and deadlines. * Strong customer service skills and a customer-focused mindset. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a remote Customer Service Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Regular feedback and coaching to help you improve your performance. * Opportunities for advancement and career growth within the company. * A supportive and collaborative team environment that encourages open communication and feedback. **Work Environment and Company Culture** As a remote Customer Service Representative, you'll work from the comfort of your own home or office, with minimal supervision. You'll have access to our state-of-the-art technology and tools to help you perform your job duties effectively. Our company culture values: * Collaboration and teamwork. * Open communication and feedback. * Continuous learning and development. * Customer satisfaction and loyalty. * Employee growth and development. **Compensation, Perks, and Benefits** As a remote Customer Service Representative at blithequark, you'll enjoy a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience. * Opportunities for overtime pay and bonuses. * Comprehensive benefits package, including health, dental, and vision insurance. * Paid time off and holidays. * Access to our employee assistance program (EAP). **How to Apply** If you're passionate about delivering exceptional customer experiences and providing top-notch support in the automotive industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job