Experienced Customer Service Representative – Back Office Role for Life and Pension Queries with Hybrid Remote Work Arrangement

Introduction to arenaflex arenaflex is a leading provider of exceptional customer service, dedicated to making a positive difference in the lives of millions. With a strong presence in the UK Life Assurance and Pensions market, we pride ourselves on delivering outstanding support to our customers during life's most significant moments. As a subsidiary of a renowned global group, we leverage innovative technology and a customer-centric approach to provide unparalleled service to well-known brands and over 23 million customers across the UK. Job Overview We are seeking an experienced and skilled Customer Service Representative to join our dynamic team in a hybrid remote work arrangement. As a key member of our back office team, you will be responsible for efficiently managing your workload and providing exceptional customer service, handling a variety of queries related to Life and Pension. This is an exciting opportunity to join a supportive team environment, with opportunities for internal progression and a range of benefits that support your personal and professional growth. Key Responsibilities Manage your workload efficiently, handling tasks that come in via the contact centre or postal mail, and ensuring timely resolution of customer queries. Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases, providing accurate and empathetic support to our customers. Prepare and send responses to customers, including drafting bespoke letters when necessary, and conduct outbound calling as required to address customer needs. Collaborate with team members and other departments to ensure seamless communication and workflow, contributing to a positive and productive team environment. Participate in on-the-job training and the accreditation process to further enhance your expertise and capabilities in customer service, and stay up-to-date with industry developments and best practices. Requirements and Qualifications To be successful in this role, you will have: Previous experience in an office-based role, with a focus on customer service and correspondence, and a strong understanding of the importance of providing exceptional customer support. Strong written and verbal communication skills, capable of effectively addressing customer queries and providing clear and concise information. Basic office skills and IT awareness, with the ability to learn and adapt to new systems and technologies. Ability to work both independently and as part of a team, with good time management skills and attention to detail. Punctuality and reliability, with a strong commitment to meeting deadlines and delivering high-quality results. Comfortable communicating with individuals over the phone, with a friendly and approachable demeanor. Preferred Qualifications While not essential, the following qualifications and experience are desirable: Previous experience in a similar role, with a focus on Life and Pension queries, and a strong understanding of the UK Life Assurance and Pensions market. Relevant certifications or training in customer service, such as a diploma or certificate in customer service or a related field. Experience with CRM systems or other customer service software, and the ability to learn and adapt to new technologies. Strong analytical and problem-solving skills, with the ability to resolve complex customer queries and provide creative solutions. Career Growth and Development At arenaflex, we are committed to supporting the personal and professional growth of our employees. As a Customer Service Representative, you will have access to: On-the-job training and the accreditation process, to further enhance your expertise and capabilities in customer service. Opportunities for internal progression, with a range of roles and career paths available across the company. A supportive team environment, with regular feedback and coaching to help you achieve your goals and develop your skills. A range of training and development programs, including workshops, webinars, and online courses, to help you stay up-to-date with industry developments and best practices. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, with a strong focus on employee wellbeing and satisfaction. As a Customer Service Representative, you will be part of a supportive team environment, with a range of benefits and perks to support your physical and mental health, including: 31 days holiday, including bank holidays, to help you relax and recharge. Eligibility for an annual discretionary bonus scheme, to recognize and reward your hard work and contributions. A contributory company pension scheme, with matching contributions up to 6%, to help you plan for your future. A range of employee discounts, saving you money on groceries, holidays, electronics, and financial services. A cycle to work scheme and interest-free season ticket, to help you stay healthy and commute sustainably. Moments that Matter policies, including Carer’s Leave, Foster Leave, and Retirement Leave, to support you during life's significant moments. Compensation and Benefits The salary for this role is £23,400 per year, with a range of benefits and perks to support your physical and mental health, and your personal and professional growth. As a Customer Service Representative, you will also be eligible for a range of discounts and savings, including: Employee discounts on groceries, holidays, electronics, and financial services. A cycle to work scheme and interest-free season ticket. Moments that Matter policies, including Carer’s Leave, Foster Leave, and Retirement Leave. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a dynamic and inclusive workplace, with a range of benefits and perks to support your personal and professional growth. Don't miss out on this chance to join our team and make a positive difference in the lives of our customers. Apply now to take the first step in your new career! Apply for this job