**Experienced Customer Service Representative – Bank and Credit Union Contact Center**

At arenaflex, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We're a dynamic and innovative company that's always looking for talented individuals to join our team and help shape the future of financial services. As a Customer Service Representative on our Bank and Credit Union Contact Center team, you'll have the opportunity to work with a variety of software products and gain hands-on experience in a fast-paced and dynamic environment. You'll be the face of arenaflex, providing exceptional customer service to our financial institution clients and their customers and members. If you're passionate about delivering outstanding customer experiences and have a strong desire to learn and grow, we want to hear from you. **About the Role** As a Customer Service Representative, you'll be responsible for providing assistance to our financial institution clients' customers and members, similar to an over-the-phone personal banker. You'll assess the nature of each question or issue and resolve it in a timely manner, using your problem-solving skills and knowledge of our software products. You'll also be responsible for ensuring system security by verifying customer/member information prior to performing any modifications or resets, according to the financial institution client's security requirements. **Key Responsibilities** - Provide exceptional customer service to our financial institution clients' customers and members, resolving their questions and issues in a timely and professional manner. - Assess the nature of each question or issue and resolve it using your problem-solving skills and knowledge of our software products. - Ensure system security by verifying customer/member information prior to performing any modifications or resets, according to the financial institution client's security requirements. - Communicate the customer's needs and expectations to the appropriate personnel, following escalation procedures to ensure complex support issues are resolved. - May perform other job duties as assigned. **What We're Looking For** - At least 1 year of customer service experience, preferably in a call center or financial services environment. - Strong communication and interpersonal skills, with the ability to communicate clearly and understandably. - Proven ability to remain calm in stressful situations and navigate multiple systems while assisting customers/members. - Ability to work in a fast-paced and dynamic environment, with a strong desire to learn and grow. - Schedule Adherence is monitored, and you must be able to adhere to a published break and lunch schedule. - Full-Time candidates must be able to work the following: - Candidates must be able to work their assigned schedule in a 363/24/7 call center. Schedules will include nights, weekends, and holidays. (Closed Thanksgiving and Christmas) and will be assigned upon job offer. - Based on business need, candidates will be scheduled for one Saturday/Sunday shift, and will be off one weekday, which will vary between Tuesday-Friday. - We also periodically offer a Weekend Warrior shift that will be 10-hour shifts for 4 consecutive days. - The specific shift will be confirmed if a job offer is extended. Please note there is no flexibility or changes to this shift after it is accepted. Shift will be scheduled between the hours of 9AM-12AM CT. - We offer a shift differential for night and weekend shifts. The shift differential is paid for each hour worked in the eligible shift and is effective upon hire. - Candidates will need to acquire (at their own cost) internet that can support a stable and consistent connection. The following speeds are required minimums to maintain a work-from-home status (either hybrid or fully remote): - 20 mbps download speed (Note: If more than one individual will be using the internet at your residence during your scheduled shift, it is recommended to increase your download speed to 25 mbps to not interfere with your work connection) - 10 mbps upload speed **Nice to Have** - Customer service and multi-tasking skills, with the ability to listen to and empathize with the customer/member. - Ability to use the tools provided for first call resolution. - Self-developer, takes initiative on career path. - Experience in call center, bank, or credit union industries. **Why Join arenaflex?** At arenaflex, we pride ourselves on our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental, and financial well-being of our people is always met. **Culture of Commitment** Our culture is exceptional, and we do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times, and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. **Equal Employment Opportunity** At arenaflex, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. arenaflex is an equal opportunity employer and is committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. **What We Offer** - Competitive salary range of $34,320-$37,500 per year. - Opportunities for career advancement and professional growth. - Comprehensive benefit programs, including medical, dental, and vision insurance. - 401(k) retirement plan with company match. - Paid time off and holidays. - Shift differential for night and weekend shifts. - Flexible work arrangements, including remote work options. **How to Apply** If you're passionate about delivering outstanding customer experiences and have a strong desire to learn and grow, we want to hear from you. Apply now and join our team at arenaflex. Apply for this job