**Experienced Customer Service Representative – Buffalo, NY**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy learning new skills? If so, we invite you to join the dynamic team at blithequark as a Customer Service Representative in our Buffalo, NY office. As a valued member of our team, you will play a critical role in providing top-notch service to our policyholders, helping them navigate their insurance needs with ease and confidence. **About blithequark** For over 75 years, blithequark has been a leader in the insurance industry, known for our low rates, outstanding service, and innovative marketing strategies. As a wholly owned subsidiary of Berkshire Hathaway, we offer our associates a stable and rewarding work environment, with opportunities for growth and development. Our commitment to diversity and inclusion has earned us a reputation as a welcoming and inclusive workplace, where every associate feels valued and empowered to succeed. **Key Responsibilities** As a Customer Service Representative at blithequark, you will be the first point of contact for our customers, providing personalized service and support to help them with their insurance needs. Your key responsibilities will include: * Answering billing questions and making policy changes * Providing recommendations and solutions to customer inquiries * Resolving customer complaints and concerns in a timely and professional manner * Collaborating with internal teams to ensure seamless service delivery * Maintaining accurate records and documentation of customer interactions * Participating in ongoing training and development to stay up-to-date on industry trends and best practices **Essential Qualifications** To succeed in this role, you will need: * A minimum of a high school diploma or equivalent * Excellent communication and interpersonal skills, with the ability to listen actively and empathetically * Proven experience in customer service, preferably in a fast-paced call center environment * Strong problem-solving skills, with the ability to think critically and creatively * Ability to work independently and as part of a team, with a focus on collaboration and mutual support * Basic computer skills, with proficiency in Microsoft Office and other software applications * Willingness to learn new skills and adapt to changes quickly **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience in the insurance industry or a related field * Certification in customer service or a related field * Bilingual or multilingual skills * Experience working in a high-volume call center environment * Familiarity with CRM software and other customer service tools **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work in a fast-paced environment with multiple priorities * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Strong teamwork and collaboration skills * Ability to adapt to changes quickly and learn new skills **Career Growth Opportunities** At blithequark, we are committed to helping our associates grow and develop their careers. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including: * Ongoing training and coaching to help you develop your skills and knowledge * Opportunities for advancement to leadership roles or specialized positions * Access to mentorship programs and career development resources * Opportunities for professional certification and continuing education **Work Environment and Company Culture** Our Buffalo, NY office is a dynamic and inclusive work environment, where every associate feels valued and empowered to succeed. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Paid vacation, sick, and parental leave * 401(k) plan with company match * Tuition reimbursement and professional development opportunities * Access to on-site fitness center and wellness programs * Recognition and rewards programs for outstanding performance **Compensation and Benefits** As a Customer Service Representative at blithequark, you can expect a competitive salary and benefits package, including: * Salary: $20.15 per hour/$40,602.25 per year * Benefits: Comprehensive medical, dental, and vision insurance, with no waiting period * Paid vacation, sick, and parental leave * 401(k) plan with company match * Tuition reimbursement and professional development opportunities **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and are dedicated to creating a workplace where every associate feels valued and empowered to succeed. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Apply Now** Apply Job! Apply for this job