**Experienced Customer Service Representative – Building Materials and Insulation Industry Expert**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading distributor of energy-efficient insulation and building material products, as a Customer Service Representative (CSR). As a key member of our team, you will be the frontline connection for both internal and external customers, leveraging your knowledge of our products, programs, and internal resources to deliver outstanding service. **About blithequark** At blithequark, we are committed to driving the future of energy-efficient insulation and building material products. As a recognized "Great Place to Work," we value our employees and strive to create a diverse and inclusive work environment that reflects our values of integrity and innovation. Our team is dedicated to delivering solutions that make a difference in the communities we serve, and we are looking for talented individuals like you to join our mission. **Job Description** As a Customer Service Representative at blithequark, you will be responsible for building and maintaining strong customer relationships via phone, email, fax, and in-person interactions. You will receive and process sales calls, quote requests, and product orders through to delivery, taking ownership of customer inquiries and providing timely, effective solutions. You will work independently and efficiently to meet deadlines and respond to multiple customer service needs simultaneously, quoting, following up, and tracking lost sales reports, as well as expediting all customer orders and issues. **Key Responsibilities** * Build and maintain strong customer relationships via phone, email, fax, and in-person interactions * Receive and process sales calls, quote requests, and product orders through to delivery * Take ownership of customer inquiries and provide timely, effective solutions * Work independently and efficiently to meet deadlines and respond to multiple customer service needs simultaneously * Quote, follow up, and track lost sales reports; expedite all customer orders and issues * Collaborate with outside sales, purchasing, billing, warehouse, and management teams * Maintain up-to-date knowledge of inventory levels, pricing, and product availability * Coordinate delivery logistics and trucking routes to meet customer expectations * Negotiate quotes and proposals with customers * Support credit and receivables by contacting customers about late payments or invoicing issues and report status to the Accounts Receivable team * Occasionally accompany sales representatives on client visits * Handle product returns in accordance with company policy * Arrange direct or expedited deliveries to resolve customer issues * Process credit card transactions * Assist with physical inventory and participate in regular cycle counts * Perform light warehouse duties including forklift operation, picking, and packing orders * Participate in special projects or tasks as assigned by management **Qualifications & Skills** * 1–2 years of B2B sales or customer service experience, preferably in industrial distribution * Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) * Strong communication, organizational, multitasking, and time management abilities * Excellent problem-solving and consultative skills * Self-motivated and able to thrive in a fast-paced, team-oriented environment * Basic math skills required – including addition, subtraction, multiplication, and division * Ability to work with fractions (e.g., measuring, converting, or reading fractional values) * Physical Requirements: + Must be able to tolerate exposure to fiberglass insulation, including airborne particles—PPE (personal protective equipment) will be provided + Work is primarily in an office setting and in a non-climate-controlled warehouse + Activities include standing, sitting, walking, climbing stairs, balancing, kneeling, reaching, and lifting up to 40 lbs + May be required to climb ladders or step stools to access product shelving + Ability to operate or work near warehouse equipment, including pallet jacks and forklifts (training provided if necessary) **Your Benefits** At blithequark, we care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Some of our available benefits include: * Competitive Compensation * Medical, Dental, and Vision * Strive Wellness Program * 401(k) Matching * Paid Holiday and Paid Time Off (PTO) for all positions * AssuredExcellence: minimal to no cost medical care and prescription drugs * Flexible Spending Accounts (FSA): Healthcare and Dependent care * Health Spending Account (HSA): with employer contribution * Life & Disability Insurance * Employee Assistance Program (EAP): in-person counseling, assistance, and resources for family matters, legal, and financial issues, etc. * Employee Referral Bonus * Paid Military Leave * Tuition Reimbursement * Length of Service Award **Compensation Range** The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. **Why Join blithequark?** As a leading distributor of energy-efficient insulation and building material products, we offer a dynamic and challenging work environment that is perfect for individuals who are passionate about delivering exceptional service. Our team is dedicated to making a difference in the communities we serve, and we are looking for talented individuals like you to join our mission. **How to Apply** If you are a motivated and customer-focused individual who is looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application through our official website or through Indeed and LinkedIn. We look forward to hearing from you! **Important Note** Please be aware of common tactics used in fake recruiting schemes, including unsolicited communications, unexpected job offers, and requests for sensitive personal information. We only review applications submitted directly through our official website or through Indeed and LinkedIn. During the application process, we will communicate with you via emails ending only in @blithequark.com. Apply for this job