**Experienced Customer Service Representative – Business Banking at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients. As a key member of our Business Banking team, you'll play a vital role in supporting clients and resolving moderate to complex requests or issues related to financial products and services. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading financial services company that's committed to helping individuals and businesses achieve their financial goals. With a rich history of innovation and a strong focus on customer satisfaction, we're proud to offer a wide range of financial products and services that cater to diverse needs. Our team is comprised of talented professionals who share a common goal: to provide exceptional customer experiences that exceed expectations. **Job Summary** As an Experienced Customer Service Representative in Business Banking, you'll be responsible for supporting clients and resolving moderate to complex requests or issues related to financial products and services. You'll work closely with our clients to understand their needs, provide personalized solutions, and ensure that they receive the highest level of service. If you're a customer-centric individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Support clients and resolve moderate to complex requests or issues related to financial products and services through telephone, email, or in-person interactions * Perform routine tasks such as responding to inquiries, resolving issues, and providing a top-tier customer experience while complying with company policies, procedures, and guidelines * Seek guidance from supervisors and raise non-routine questions while responding to requests or resolving issues * Resolve client issues in a courteous and respectful manner, demonstrating empathy and understanding * Utilize various computer systems to research client needs and propose solutions, conveying information effectively and accurately * Perform multiple tasks simultaneously, prioritizing tasks and managing time efficiently to meet deadlines and deliver results **Essential Qualifications** * Bachelor's degree in a related field (e.g., business, communications, finance) * 2+ years of experience in customer-facing roles, evaluating and addressing client needs, or resolving client issues * Proven ability to work in a fast-paced, high-volume environment with multiple priorities and deadlines * Excellent verbal and written communication skills, with the ability to communicate complex information effectively * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook) **Preferred Qualifications** * Experience in a financial services industry or a related field * Strong knowledge of financial products and services, including banking, investments, and insurance * Ability to work in a team environment, collaborating with colleagues and supervisors to achieve goals * Experience with customer relationship management (CRM) software and other technology platforms * Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to a range of training programs, including: * Comprehensive onboarding and training programs to ensure you have the skills and knowledge needed to succeed in your role * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching programs to support your career growth and development * Opportunities to participate in cross-functional projects and initiatives to broaden your experience and skills **Work Environment and Company Culture** arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a work environment that's supportive, collaborative, and fun. As a Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Hourly rate: $27/hour * Shift differential: eligible for a 15% shift differential under the provisions of the shift differential policy * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and career growth **How to Apply** If you're a motivated and customer-centric individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and skills. We look forward to hearing from you! Apply Now! Apply for this job