**Experienced Customer Service Representative – CMN Operations Specialist**

**Join Our Team and Become a Part of a Legacy of Excellence** At MEDICAL SERVICE COMPANY (MSC), we're not just a family-owned and operated durable medical equipment and respiratory provider – we're a family. For over 70 years, we've been dedicated to delivering exceptional care and service to our patients, and we're proud to have been recognized as a Top Workplace to work by the prestigious NorthCoast 99 Award for 12 consecutive years. Our commitment to excellence has also earned us the distinguished honor of HME Provider of the Year in 2021 and two-time recipient of the National HME Excellence Award for Best Home Medical Equipment company in the US. **About Us** At MSC, we're passionate about making a difference in the lives of our patients and our employees. We believe that our employees are the backbone of our organization, and we're committed to providing a work environment that's supportive, inclusive, and empowering. Our team is made up of dedicated professionals who share our vision of delivering exceptional care and service, and we're always looking for talented individuals to join our family. **About the Role** We're seeking an experienced Customer Service Representative to join our CMN Operations team. As a CMN Operations Specialist, you'll play a critical role in monitoring and improving processes relative to the quality, appropriateness, and timeliness of the reimbursement information requirements of our order processing activities. You'll work closely with our Director of Revenue to ensure that our customers receive the highest level of service and support. **Responsibilities and Duties** As a CMN Operations Specialist, your responsibilities will include: * Reviewing initial prescriptions for qualifying elements resulting in timely release of claims * Completing daily follow-up processes on all CMNs assigned within the WIP states/RC worklist * Reviewing possible renewal CMNs within the CMN review worklist * Managing the CMN renewal process and obtaining all necessary documentation * Handling all outstanding held revenue related to CMNs for branches assigned * Managing phone calls related to CMNs * Other duties as assigned **Qualifications** To be successful in this role, you'll need: * A high school diploma or equivalent * At least 1-2 years of experience in a customer service or operations role * Ability to multi-task in a fast-paced environment * Detail and team-oriented * Effective communication (verbal and written) and organizational skills * Proven computer proficiency, including the use of multiple applications simultaneously * Knowledge of the HME/DME industry is preferred **What We Offer** At MSC, we're committed to providing our employees with a comprehensive benefits package that includes: * Competitive pay * Advancement opportunities * Medical, dental, and vision insurance * HSA account with company contribution * Pet insurance * Company-provided life and AD&D insurance * Short-term and long-term disability * Tuition reimbursement program * Employee assistance program (EAP) * Employee referral bonus program * 401(k) with matching program and Roth IRA * Company discounts * PayActive/on-demand pay * Paid vacation, sick days, you days, and holidays **Why Join Our Team?** At MSC, we're passionate about making a difference in the lives of our patients and our employees. We believe that our employees are the backbone of our organization, and we're committed to providing a work environment that's supportive, inclusive, and empowering. Our team is made up of dedicated professionals who share our vision of delivering exceptional care and service, and we're always looking for talented individuals to join our family. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** MSC is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job