**Experienced Customer Service Representative – Credit Card Call Center Operations**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy tackling challenges head-on? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative in our cutting-edge call center! As a key member of our customer support team, you will play a pivotal role in assisting customers with their credit card profiles, ensuring their experience is not just satisfactory but truly exceptional. **About blithequark** blithequark is a leading innovator in the financial services industry, dedicated to providing top-notch customer experiences through our cutting-edge call center operations. Our team is passionate about delivering exceptional service, and we're committed to fostering a culture of excellence and customer satisfaction. If you're ready to be part of a team that values innovation, teamwork, and customer-centricity, your adventure starts here! **Position Overview** As an Experienced Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed. **Responsibilities** • Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. • Handle an average of 80-100 inbound calls per day, providing exceptional customer service and resolving issues efficiently. • Adhere to performance metrics, including: + Average handle time (3-5 minutes) + Customer feedback surveys + Quality of service + Attendance • Escalate complex scenarios to the 2nd tier level of support for resolution, ensuring seamless customer experience. • Collaborate with team members to achieve shared goals and objectives, promoting a culture of teamwork and excellence. **Qualifications** • 6+ months of customer service experience in a call center environment. • 6+ months of experience in a role that involves handling customer complaints and resolving issues. • Financial services/banking experience is a plus, but not required. • Strong communication and active listening skills, with the ability to empathize with customers and provide personalized solutions. • Basic Microsoft Office and email correspondence experience, with the ability to learn and adapt to new systems and technologies. • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm. **Essential Skills and Competencies** • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. • Strong problem-solving and analytical skills, with the ability to resolve complex issues efficiently. • Ability to work in a team environment, with a high level of collaboration and teamwork. • Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines. • Ability to adapt to new systems and technologies, with a willingness to learn and grow. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Representative, you'll have access to: • Ongoing training and development programs, designed to enhance your skills and knowledge. • Opportunities for career advancement, with a clear path for progression to senior roles. • Collaborative and supportive team environment, with a focus on teamwork and excellence. • Recognition and rewards for outstanding performance, with a focus on employee satisfaction and engagement. **Work Environment and Company Culture** blithequark's call center is a dynamic and fast-paced environment, with a focus on delivering exceptional customer experiences. Our team is passionate about innovation, teamwork, and customer-centricity, and we're committed to fostering a culture of excellence and customer satisfaction. As an Experienced Customer Service Representative, you'll have the opportunity to work in a state-of-the-art call center, with access to the latest technology and tools. **Compensation, Perks, and Benefits** • Competitive hourly rate of $18/hour, with the potential to increase to $20/hour within 6 months. • Comprehensive benefits package, including health insurance, dental insurance, and vision insurance. • Paid time off, including vacation days, sick leave, and holidays. • Opportunities for professional development and career advancement. • Collaborative and supportive team environment, with a focus on teamwork and excellence. **Schedule** • Training schedule: Monday - Friday, 8:30am - 5:00pm. • After training: multiple shifts to pick from, including early, mid, and late shifts. • Flexible scheduling to accommodate your needs and preferences. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Service Representative role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job