**Experienced Customer Service Representative (CSR) - Work from Home Opportunity with Flexible Schedules**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative (CSR) in a work-from-home setting. With flexible schedules and a competitive compensation package, this is an exciting opportunity to grow your career while making a meaningful impact on our customers' lives. **About blithequark** As a leading provider of broadband and telecommunications services, blithequark serves residential and business customers throughout Minnesota and beyond. Our commitment to delivering exceptional service, innovative solutions, and community engagement has earned us a reputation as a trusted partner in the communities we serve. With a strong focus on employee ownership, engagement, and development, we strive to create a work environment that is inclusive, supportive, and empowering. **Job Summary** As a Customer Service Representative (CSR) at blithequark, you will be the face of our company, providing exceptional service to our customers through phone, email, and chat interactions. You will be responsible for resolving customer inquiries, addressing concerns, and delivering solutions that meet their needs. If you are a positive, professional, and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide exceptional customer service through phone, email, and chat interactions, ensuring that every customer feels valued and supported * Resolve customer inquiries and concerns in a timely and professional manner, often in a fast-paced and dynamic environment * Utilize computer software and systems to access customer information, resolve issues, and document interactions * Develop and maintain a thorough understanding of blithequark's products and services, as well as industry trends and best practices * Collaborate with internal teams to resolve complex customer issues and provide solutions that meet their needs * Meet or exceed performance metrics, including first-call resolution rates, customer satisfaction scores, and average handle time * Participate in ongoing training and development programs to enhance skills and knowledge **Essential Qualifications** * A minimum of one year of experience working in a customer service-related field, preferably in a call center or similar environment * Excellent communication and interpersonal skills, both written and oral * Ability to communicate professionally with customers, handling private and confidential information with discretion * Proficiency with computer skills, including internet browsers, email, and ability to learn new software * Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively * Ability to work independently and as part of a team, with a strong focus on collaboration and customer satisfaction **Preferred Qualifications** * Work experience in a call center or similar environment, with a strong understanding of call center software and systems * Good conflict resolution skills, with the ability to de-escalate tense situations and provide solutions that meet customer needs * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * Familiarity with customer relationship management (CRM) software and other technology platforms **Schedule and Work Environment** * This is a work-from-home position, with flexible schedules available to accommodate your needs * We currently have the following full-time shifts available: + Tuesday through Saturday from 1 pm to 9 pm + Sunday through Thursday from 1 pm to 9 pm * You will be required to work from your primary residence located in an blithequark service area **Benefits and Compensation** * Competitive wage and excellent benefits package, including health, dental, and vision insurance, 401K, Employee Stock Ownership Plan, PTO, holidays, education reimbursement, company service discounts, and FREE internet* * Opportunities for career growth and advancement, with a focus on employee development and training * Collaborative and supportive work environment, with a strong focus on teamwork and customer satisfaction * Flexible scheduling and work-from-home arrangements, with a focus on work-life balance **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our official career posting page. We look forward to hearing from you! Why Join blithequark? At blithequark, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we strive to provide opportunities for growth, development, and advancement. With a strong focus on customer satisfaction, employee engagement, and community involvement, we are dedicated to making a positive impact in the communities we serve. Our Culture Our culture is built on leadership behaviors that are integral to our success, including courage, humble, open-mindedness, integrity, and respect. We believe that our employees are the key to our success, and we strive to create a work environment that is collaborative, supportive, and empowering. Women and Minorities Encouraged to Apply We are committed to diversity and inclusion, and we encourage women and minorities to apply for this opportunity. We believe that a diverse and inclusive workforce is essential to our success, and we strive to create a work environment that is welcoming and supportive of all employees. Notice If you are seeing this position posted on a job board other than the official blithequark career posting page, please know that any pay range included is not authorized or approved by blithequark and may not reflect the actual pay rate for the position. Apply for this job