Experienced Customer Service Representative – Delivering Exceptional Client Experiences in a Dynamic and Supportive Environment at arenaflex

Introduction to arenaflex arenaflex is a leading organization that prioritizes an extraordinary client experience, coupled with a strong employee structure, resulting in our award-winning Client Assistance Group. We are committed to empowering our clients to create spaces that reflect who they are, what they want, and what they value. Our mission is to provide a top-tier experience when it's needed most, and we're looking for talented individuals to join our team as Customer Service Representatives. Job Overview In this role, you will play a pivotal part in delivering exceptional client experiences by providing compassionate support to clients navigating various post-order issues, such as delivery questions, damages, returns, replacements, assembly services, and order notifications. You will be the voice of arenaflex, working to build relationships with clients who reach out to us through inbound calls, chats, and messages. Our ideal candidate is someone who is passionate about people, has excellent communication skills, and can think critically to resolve client issues in a first-contact resolution approach. Key Responsibilities Exhibit reliability: Participate and commit to being available and on time for your full shift every day, ensuring we're prepared and available to help our clients when they need us most. Handle a high volume of contacts: Manage an estimated 50-60 calls per shift, working in a fast-paced and highly structured environment with minimal downtime. Meet our superior performance bar: Strive to exceed customer satisfaction, succeed in gathering client support efficiency metrics, and fulfill other duties as assigned. Professionally connect with clients: Build relationships with clients who reach out to us, working to understand their concerns and provide personalized solutions. Listen effectively and show empathy: Actively listen to understand client concerns, leveraging internal resources to find the best solution to fully address their issue. De-escalate client concerns: Utilize your conflict resolution skills to align the needs of the client with the options from the business, remaining calm and composed in high-pressure situations. Issue tackle: Think systematically to resolve client issues in a first-contact resolution approach, without relying on pre-populated scripts. Be educated and multitask: Navigate multiple programs, tabs, tools, and systems to quickly and effectively answer questions, with a strong foundation in computer skills and a willingness to learn new programs. Raise foundational issues: Identify areas where improvement is needed for arenaflex clients and offer suggestions to leadership, contributing to our continuous growth and development. Essential Qualifications To be successful in this role, you should hold a Bachelor's Degree or equivalent, with the ability to read, write, and comprehend English and Spanish. You should also have a strong foundation in working with Windows Operating Systems or equivalent, and be willing to commit to our 100% mandatory training program. Preferred Qualifications Previous experience in customer service or a related field, with a proven track record of delivering exceptional client experiences. Strong communication and interpersonal skills, with the ability to build relationships with clients and colleagues alike. Excellent problem-solving and conflict resolution skills, with the ability to think critically and outside the box. A strong foundation in computer skills, with the ability to navigate multiple programs and systems with ease. A willingness to learn and grow, with a commitment to continuous development and improvement. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to investing in our employees' growth and development. As a Customer Service Representative, you'll have access to continuous training and development opportunities, with a focus on building your skills and knowledge to succeed in your role. You'll also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional client experiences, and contribute to our mission of empowering clients to create spaces that reflect who they are, what they want, and what they value. Work Environment and Company Culture arenaflex is a dynamic and supportive environment that values diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels welcome, valued, and empowered to succeed. Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on delivering exceptional client experiences and driving business results. Compensation, Perks, and Benefits As a Customer Service Representative at arenaflex, you'll be eligible for a range of benefits, including: Health, Vision, and Dental Insurance (coverage starts on Day 1) 401(k) with company match up to 4% Paid Time Off (start accruing time immediately) 7 Paid Federal Holidays and 1 Floating Holiday Paid/Unpaid Parental Leave options arenaflex Employee Discount Volunteer Day for Community Service (Paid Day) Conclusion If you're passionate about delivering exceptional client experiences, and are looking for a dynamic and supportive environment to grow and develop your skills, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you'll play a critical role in empowering our clients to create spaces that reflect who they are, what they want, and what they value. Don't miss out on this chance to join our talented team and contribute to our mission of delivering top-tier client experiences. Apply now and take the first step towards an exciting and rewarding career at arenaflex! Apply for this job