**Experienced Customer Service Representative – Delivering Exceptional Experiences at blithequark**

Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark, where we're revolutionizing the way customers interact with our brand. As an Experienced Customer Service Representative, you'll be at the forefront of our customer-centric approach, working closely with our Service Department to provide top-notch support to our customers. **About blithequark** At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about delivering an honest, transparent, and high-integrity experience to our customers. With over 200 locations nationwide, we're the nation's largest retailer of used cars, and we're committed to helping every associate grow their career and achieve their best, both at work and in their community. We're recognized for our commitment to training and diversity, and we're one of the FORTUNE 100 Best Companies to Work For. **Job Summary** As an Experienced Customer Service Representative, you'll play a critical role in supporting our Service Department by assisting customers on the phone and in person before, during, and after service/repair processes. You'll be responsible for delivering exceptional customer service, answering incoming service calls, and providing written messages to the responsible party in a timely manner. You'll also assist Customer Advisors/Service Consultants with customers when needed, answer basic service department questions, schedule service appointments, and route customers' calls. **Key Responsibilities** * Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. * Assist Customer Advisors/Service Consultants with customers when needed. * Answer basic service department questions, schedule service appointments, and route customers' calls. * Provide written messages to the responsible party in a timely manner. * Complete reminder calls for customers scheduled for an appointment. * Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments. * Contact customers with Repair Requests to schedule appointments. * File repair orders and all supporting documentation daily. * Audit all sublet invoices to ensure they are processed and resolved per blithequark Guidelines. * Ensure the loaner log and dealer tags are always in compliance with audit requirements. **Job Specifications** * Accountable to Associate 1 Competency Model. * Demonstrate exceptional interpersonal, communication, and customer service skills. * Demonstrate exceptional telephone etiquette and active listening skills. * Execute Retail Service Standardized Work. * Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. * Maintain or exceed the blithequark guidelines for customer satisfaction. * Read, interpret, and transcribe data in order to maintain proper records. * Intermediate computer skills, including spreadsheet knowledge. **Customer Operator Job Description** * Successfully work with associates in other departments within the store. * Perform multiple duties in a high-energy, fast-paced working environment. * Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. * Stay current in blithequark provided training in all areas of the Service process. * Possess intermediate computer skills. **Working Conditions** * Primarily indoor environment; may include working at times in noisy conditions. * May require sitting or standing for extended periods of time. * Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. * Follow all blithequark, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas. * Adhere to all blithequark policies, including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies. **What We Offer** * Competitive compensation and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Comprehensive training and support to ensure your success. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we want to hear from you! Apply now to join our team of dedicated professionals at blithequark. Apply for this job