**Experienced Customer Service Representative – Delivering Exceptional Experiences for blithequark Customers**

Are you passionate about delivering exceptional customer experiences and turning days around for people in need? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we want to hear from you! As a Customer Service Representative at blithequark, you'll play a critical role in helping our customers navigate the process of filing a glass claim, ensuring they receive the support and solutions they need to get back on the road. **About blithequark** At blithequark, we're dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission. As a remote Customer Service Representative, you'll be part of a dynamic team that's committed to delivering outstanding results and exceeding customer expectations. **Key Responsibilities** As a Customer Service Representative at blithequark, your key responsibilities will include: * Professionally answering a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts * Accurately entering claim data into production systems while on a live phone call * Effectively and compassionately guiding customers through the process of filing a glass claim * Verifying customer insurance coverage and deductible amounts and communicating the information to the customer * Assisting customers with scheduling repair, replacement, and/or recalibration services * Utilizing systems and resources provided to enhance the overall customer experience * Providing solutions to resolve customer complaints and concerns over the course of the call * Other duties assigned by leadership **Qualifications** To succeed as a Customer Service Representative at blithequark, you'll need: * To be comfortable working in a highly structured performance-based environment * Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment * The ability to establish rapport and credibility with customers, stores, and peers * The ability to read and utilize provided scripting in a conversational and timely manner * Demonstrates a high level of empathy and integrity * Has an upbeat personality and can show an authentic willingness to assist customers * Previous experience working in a contact center or other customer service role * 16+ years of age * High School Diploma or equivalent, or actively enrolled **Requirements** To ensure your success as a remote Customer Service Representative at blithequark, you'll need to meet the following requirements: * Personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible) * High Speed Internet with the following requirements: + Download Speed = 25 Mbps or higher + Upload Speed = 10 Mbps or higher + Ping = 50 ms or lower + Jitter = 20 ms or lower * Ethernet cable and the ability to connect directly to your modem (cannot use Wi-Fi) * USB wired headset * Webcam * Dedicated workspace free from background noise and interruptions **Benefits** As a valued member of the blithequark team, you'll enjoy a range of benefits, including: * Competitive weekly pay and bonus opportunities * A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts * Up to $5,250 in tuition reimbursement per year * Paid training and all the tools and resources you'll need to be successful **Why Join blithequark?** At blithequark, we're passionate about creating a positive impact on people's lives. As a Customer Service Representative, you'll have the opportunity to make a real difference in the lives of our customers, while also developing your skills and advancing your career. We're committed to providing a supportive and inclusive work environment, where you can thrive and reach your full potential. **How to Apply** If you're passionate about delivering exceptional customer experiences and turning days around for people in need, we want to hear from you! To apply for this exciting opportunity, please click on the link below: Apply for this job