Experienced Customer Service Representative – Delivering Exceptional Guest Experiences in a Fast-Paced Retail Environment

Introduction to blithequark At blithequark, we are passionate about providing top-notch customer service and creating a welcoming environment for our guests. As a leading retailer of gasoline and convenience products, we are committed to excellence in everything we do. Our team members are the backbone of our organization, and we are excited to grow our team with like-minded individuals who share our values of safety, teamwork, and a positive work attitude. If you are a self-motivated, dependable, and customer-focused individual, we invite you to join our team as a Customer Service Representative. Job Expectations As a Customer Service Representative at blithequark, you will be responsible for maintaining courteous and professional contact with coworkers, customers, vendors, and the community at large. You will be expected to maintain a neat appearance and good personal hygiene, adhering to our image standards. Your primary focus will be on providing exceptional guest service, ensuring that every customer interaction is positive and memorable. You will work effectively and safely in a fast-paced environment, following established safety, security, quality guidelines, and company policies, procedures, practices, and programs. Maintain courteous, professional contact with co-workers, customers, vendors, and community at large Maintain neat appearance and good personal hygiene in compliance with blithequark image standards Support and follow established safety, security, quality guidelines as well as blithequark’s policies, procedures, practices, and programs Report accidents or incidents to the manager immediately Preserve safety of self, fellow employees, and all others in the work location by utilizing the blithequark Loss Prevention process Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage, and disposal procedures Follow federal law and company standards on carding customers for all age-restricted products sold at the stations Work professionally with vendors and contractors Regular and punctual attendance is expected Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of food products Essential Functions As a Customer Service Representative, your essential functions will include: Providing exceptional guest service, being courteous, and always greeting and thanking all customers while making eye contact Conducting all point-of-sale activities accurately and safely while adhering to blithequark guidelines and procedures Maintaining cash drawer to be at or below maximum level, securing all funds in safe, and performing cashier reconciliation at each end of shift to ensure accurate management of sales Performing consistent station cleaning of the indoor and outdoor facilities, including restrooms, islands, pumps, and car wash, if applicable Preparing food and hot beverage products, effectively managing foodservice and beverages to ensure maximization of sales and minimization of loss Actively promoting store specials and other marketing programs Cross-checking price of delivered goods for accuracy Distributing delivered goods in an orderly manner throughout the store and continuously ensuring shelves are full of products Observing local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels Requirements and Qualifications To be successful in this role, you will need to possess the following requirements and qualifications: Must be sufficiently proficient in English to understand blithequark policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays Strong attention to detail Ability to handle challenging situations professionally and exercise exceptional judgment Ability to work both independently and in team settings Must possess required up-to-date food handling certificates, as required by law (in specific locations only) Cooking/Restaurant experience preferred Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong customer service skills, with the ability to provide exceptional guest experiences Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities Basic math skills, with the ability to accurately handle cash and operate a point-of-sale system Ability to lift, bend, and stand for long periods, with the ability to move products using proper lifting techniques Ability to work safely with equipment that can create and hold very high temperatures, using appropriate personal protective equipment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge, with access to training and development programs. You will be part of a dynamic team, working together to achieve our goals and provide exceptional customer experiences. With opportunities for advancement and career growth, you will be able to take your career to the next level and achieve your professional goals. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. Our team members are our greatest asset, and we are committed to creating a workplace that is inclusive, respectful, and fun. You will be part of a team that values safety, teamwork, and a positive work attitude, with a focus on providing exceptional customer experiences. With a strong emphasis on employee recognition and rewards, you will be recognized and rewarded for your contributions to our team. Compensation, Perks, and Benefits As a Customer Service Representative at blithequark, you will be eligible for a competitive compensation package, including: Full-time and part-time shifts available Direct deposit with competitive weekly pay Health and wellness packages available for purchase Education reimbursement program Shift differential pay for select shifts and job titles Management bonus program Loyalty service time program Commuter benefit program The compensation range for this role is $18.00 - $19.00 per hour, depending on experience and qualifications. Conclusion If you are a motivated and customer-focused individual, with a passion for providing exceptional guest experiences, we invite you to join our team as a Customer Service Representative. With a strong emphasis on safety, teamwork, and a positive work attitude, you will be part of a dynamic team that values its employees and is committed to excellence. Apply today to take the first step in your career with blithequark and start delivering exceptional customer experiences. blithequark is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding, and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information, or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please contact us at [email protected] . Apply for this job