Experienced Customer Service Representative – Delivering Exceptional Support and Building Trust with Members in a Dynamic Health Insurance Environment at arenaflex

Introduction to arenaflex arenaflex is more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and as the industry rapidly evolves, we seek ways to optimize business processes and customer experiences. As a forward-thinking professional, you will have the opportunity to join our team in delivering on this promise and making a powerful impact in our community. With a strong commitment to diversity, equity, and inclusion, we believe that a diverse range of experiences, perspectives, and backgrounds will lead to a better workplace for our employees and a better product for our customers and members. About the Role As a Customer Service Representative at arenaflex, you will be responsible for handling incoming phone calls and being the primary customer interface for inquiries. You will inform and educate our members, serve as a member advocate, and build trust in our abilities. By using established best practices, attending ongoing training, and utilizing resources and tools, you will serve as an expert to help navigate the challenging world of insurance. Our representatives must be talented, dedicated people who possess a passion for providing best-in-class service and want to make a difference in the lives of our members. Key Responsibilities Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues Elevate sensitive customer requests when necessary Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment Take initiative to stay current on policies and procedures required to support the customer and to ensure compliance Remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability Requirements and Qualifications To be considered for this position, you must have a High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred). An equivalent combination of education and experience may be substituted for this requirement. Availability for training, which is 9-12 weeks in length, is also required. Preferred Qualifications Basic medical/dental terminology and contract interpretation is a plus Experience working in a fast-paced, dynamic environment with a strong focus on customer satisfaction Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers Strong problem-solving and analytical skills, with the ability to resolve complex customer issues Ability to work in a virtual environment, with a reliable internet service provider and a dedicated, distraction-free workspace What We Offer At arenaflex, we offer a competitive salary of $39,520 annually, plus a comprehensive benefits package, including health benefits that are effective on the 1st of the month following your start date. As a full-time employee, you will work 40 hours per week, with a schedule that includes 9-12 weeks of live virtual training, followed by a regular schedule of 8.5 hours per day, between 7:30 am and 6:00 pm (Central Time Zone), Monday to Friday. Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. We offer ongoing training and development opportunities, as well as a supportive and collaborative work environment that encourages innovation and creativity. As a Customer Service Representative, you will have the opportunity to build a meaningful career and make a powerful impact in our community. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and inclusive work environment. We believe in fostering a culture of diversity, equity, and inclusion, where all employees feel valued, respected, and empowered to contribute their best work. Our virtual work environment is designed to be flexible and supportive, with a focus on work-life balance and employee well-being. Compensation, Perks, and Benefits In addition to a competitive salary and comprehensive benefits package, we offer a range of perks and benefits, including: Opportunities for career growth and development A supportive and collaborative work environment A flexible and virtual work environment, with a focus on work-life balance A comprehensive benefits package, including health, dental, and vision insurance A 401(k) retirement savings plan, with company match Paid time off, including vacation, sick leave, and holidays Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional support and building trust with members, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will have the opportunity to make a powerful impact in our community, while building a meaningful career and growing with our organization. Don't miss out on this chance to join our team and be part of a dynamic and innovative company that is shaping the future of health insurance. Apply today and take the first step towards a rewarding and challenging career at arenaflex! Apply for this job