Experienced Customer Service Representative – Delivering Personalized Health Care Solutions with Compassion and Empathy at arenaflex

Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We believe in empowering every individual who works at arenaflex, recognizing the vital role each plays in transforming our culture and accelerating our ability to innovate and deliver personalized, convenient, and affordable health care solutions. Our Heart At Work Behaviors Our Heart At Work Behaviors are the foundation upon which our purpose is built. We strive to create an environment where everyone feels empowered by the role they play in making health care more personal, convenient, and affordable. These behaviors are not just guidelines; they are the essence of who we are and how we operate at arenaflex. By living these behaviors, we aim to create a workplace culture that is inclusive, supportive, and driven by a passion for delivering exceptional customer experiences. Job Overview We are seeking an experienced Customer Service Representative to join our team at arenaflex. As a Customer Service Representative, you will be the single-point-of-contact for our members, plan sponsors, and providers, answering questions and resolving issues with empathy and compassion. Your role will be critical in delivering personalized health care solutions, connecting our customers with additional services as needed, and ensuring that every interaction reflects our commitment to heart-centered care. Key Responsibilities: Answers questions and resolves issues based on phone calls from members, plan sponsors, and providers, taking ownership of each customer contact to ensure resolution and connection to additional services as appropriate. Takes immediate action when confronted with a problem or made aware of a situation, seeking to understand the customer's circumstances, problems, expectations, and needs. Asks probing questions to identify underlying customer needs and anticipates or identifies member needs beyond the initial inquiry, providing related information and customized interaction based on customer preference and individualized needs. Builds a trusting and caring relationship with members, educating and assisting them on various elements of benefit plan information and available services to enhance the overall customer service experience. Utilizes all relevant information to effectively influence member engagement, providing education to support members in managing their health and guiding them to the appropriate health resources. Acts with the best interest of the customer in mind, central to all interactions, and documents and tracks all contacts, events, and outcomes with members using appropriate systems and processes. Resolves issues without or with limited management intervention, responding quickly to meet customer needs and resolve problems while avoiding over-committing. Participates in other activities such as providing claim status information, benefit coverage interpretations, and explaining plan eligibility, as well as processing claim referrals, new claim hand-offs, and escalating issues as appropriate. Essential Qualifications To be successful in this role, you will need: Customer Service experience in a transaction-based environment such as a call center or retail location, demonstrating the ability to be empathetic and compassionate. Effective organizational skills and the ability to manage multiple tasks. Effective communication skills, both verbal and written. A High School Diploma is required. Preferred Qualifications While not required, the following qualifications are preferred: Experience in health care or a related field. Knowledge of benefit plan information and available services. Experience with customer service software and technology. Skills and Competencies To excel in this role, you will need to possess: Strong communication and interpersonal skills. Empathy and compassion, with the ability to understand and connect with our members. Problem-solving and analytical skills, with the ability to resolve issues efficiently and effectively. Time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities. Adaptability and flexibility, with the ability to work in a fast-paced environment and adapt to changing circumstances. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including: Comprehensive training programs to enhance your skills and knowledge. Opportunities for career advancement and professional growth. Access to a range of learning resources and tools to support your development. Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive and supportive work environment. Our company culture is built on the principles of heart-centered care, and we strive to create a workplace that is welcoming, respectful, and empowering for all employees. As a Customer Service Representative, you will be part of a dynamic and dedicated team, working together to deliver exceptional customer experiences and make a positive impact on the lives of our members. Compensation, Perks, and Benefits We offer a competitive salary range of $17.00 - $31.30 per hour, depending on experience and qualifications. In addition to your compensation, you will also be eligible for a range of benefits, including: Medical, dental, and vision benefits. 401(k) retirement savings plan and Employee Stock Purchase Plan. Term life insurance plan and short-term and long-term disability benefits. Well-being programs, education assistance, and free development courses. CVS store discount and discount programs with participating partners. Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Conclusion If you are a compassionate and empathetic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service Representative, you will play a critical role in delivering personalized health care solutions and making a positive impact on the lives of our members. Don't miss this chance to be part of a dynamic and dedicated team and to grow your career with a company that truly cares about its employees and the communities it serves. Apply now to take the first step towards an exciting and rewarding career with arenaflex! Apply for this job