**Experienced Customer Service Representative/Dispatcher – HVAC & Plumbing Industry**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and excel at multitasking? If so, we invite you to join the dynamic team at blithequark, a leading residential and commercial HVAC and Plumbing contractor in Northern Virginia. As a Customer Service Representative/Dispatcher, you will play a vital role in ensuring the comfort and satisfaction of our valued customers. **About blithequark** Founded in 1979, blithequark has grown from a small family-owned service business to a respected industry leader, driven by a commitment to excellence, innovation, and customer-centricity. Our team of dedicated professionals shares a passion for delivering top-notch service, and we're seeking like-minded individuals to join our ranks. **Job Role** As a Customer Service Representative/Dispatcher at blithequark, you will be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include: * Maintaining our customer database with accuracy and attention to detail * Making daily outbound phone calls to ensure seamless communication with customers and technicians * Routing technicians based on location to ensure timely and efficient service delivery * Collaborating with the dispatch team to maintain a positive and productive work environment * Providing exceptional customer service, resolving issues promptly, and exceeding customer expectations **Schedule** Our flexible schedule allows for a balance of in-office and remote work: * Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break) * Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) **Qualifications** To succeed in this role, you will need: * Previous call center experience, with a minimum of one year * The ability to type at least 70 words per minute * Excellent communication and interpersonal skills, with the ability to handle high call volumes * Strong problem-solving skills and the ability to work independently as well as within a team * Familiarity with main cities and locations in Northern Virginia * Accurate documentation skills, with the ability to enter information into our customer database (Service Titan) **Remote Work Requirements** To ensure seamless remote work, we will provide: * A laptop and cell phone * High-speed internet access * A quiet workspace with minimal background noise **Benefits and Culture** At blithequark, we value our employees and offer a comprehensive benefits package, including: * Medical, dental, vision, STD, LTD, and life insurance * 401(k) retirement plan with a company match * 7 paid holidays per year * Paid vacation and personal days * Continued education and professional development opportunities **Why Join blithequark?** As a Customer Service Representative/Dispatcher at blithequark, you will have the opportunity to: * Work with a dynamic and supportive team * Develop your skills and expertise in a fast-paced industry * Enjoy a flexible schedule with a balance of in-office and remote work * Participate in ongoing training and education to enhance your career growth * Contribute to the success of a leading HVAC and Plumbing contractor in Northern Virginia **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications. Ready to Join Our Team? If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications. Apply Now Apply Job! Apply for this job