**Experienced Customer Service Representative – Driving Customer Satisfaction and Business Growth at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that foster long-term relationships and drive business growth. As a Customer Service Representative, you'll play a vital role in shaping the future of our company by providing top-notch support to our valued customers. If you're a people person with a passion for delivering outstanding service, we want to hear from you! **About arenaflex** arenaflex is a leading Consumer Finance company with a rich history spanning over 80 years. As one of America's largest privately-owned Consumer Finance companies, we've been helping our customers achieve their financial goals through personal loans, home equity loans, and retail sales financing. Our commitment to excellence has earned us a 4.7/5.0 rating on Trustpilot, a testament to our dedication to customer satisfaction. **Why Join arenaflex?** At arenaflex, we believe in investing in our employees' growth and development. We offer a comprehensive training program, coaching, and mentorship to help you excel in your role and beyond. Our strong hire-from-within policy ensures that you have opportunities to advance your career and take on new challenges. Plus, our comprehensive benefit package, awards, recognition, and appreciation make us a great place to work. **Key Responsibilities:** As a Customer Service Representative, your key responsibilities will include: * Demonstrating a high level of customer assistance by phone and in-person, ensuring that every interaction is positive and memorable * Receiving and recording payments in customer accounts with accuracy and attention to detail * Marketing to current and former customers over the phone and in-person for additional business, leveraging your excellent communication skills to drive sales * Maintaining and securing cash drawers and accounting activities, including balancing and preparing deposits * Performing office administrative activities, such as checking branch mail, filing, and managing office supplies * Investigating credit and processing loan applications with precision and speed * Performing all other duties and responsibilities as assigned by management **Essential and Preferred Qualifications:** To succeed in this role, you'll need: * A high school diploma or equivalent * Effective communication and time management skills, with the ability to multitask and prioritize tasks * Reliable personal transportation with insurance, as you may be required to travel to customer locations * The ability to stand and sit for long periods of time, as well as lift and maneuver up to 20 pounds * A positive attitude, with a passion for delivering exceptional customer service **Skills and Competencies:** To excel in this role, you'll need: * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Proficiency in Microsoft Office, with experience in customer relationship management (CRM) software a plus * The ability to work in a fast-paced environment, with a high level of adaptability and flexibility * A customer-centric mindset, with a focus on delivering exceptional service and building long-term relationships **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping you grow and develop your skills. Our comprehensive training program, coaching, and mentorship will help you: * Develop your customer service skills and expertise * Build your knowledge of consumer finance and lending products * Enhance your communication and interpersonal skills * Advance your career through promotions and new opportunities * Stay up-to-date with industry trends and best practices **Work Environment and Company Culture:** Our office is a dynamic and supportive environment, where you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service. We offer a comprehensive benefit package, including: * Competitive pay and performance-based bonuses * Comprehensive health insurance and retirement plans * Paid time off and holidays * Opportunities for professional development and growth * A fun and supportive work environment, with regular team-building activities and social events **Compensation and Perks:** As a Customer Service Representative at arenaflex, you can expect: * A competitive hourly rate of $15 per hour * Additional pay of $100-$400 per month based on monthly performance * Overtime pay for hours worked beyond your regular schedule * A comprehensive benefit package, including health insurance, retirement plans, and paid time off **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! To apply, click the apply button in the top corner of the screen or text "TLJobs" to 601-565-4541. We can't wait to welcome you to the arenaflex team! Apply for this job