**Experienced Customer Service Representative – Ecommerce Chat Support in a Remote Work Environment**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, remote environment? Do you have strong communication skills, a keen problem-solving attitude, and a desire to grow with a leading eCommerce brand? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative – Ecommerce Chat Support in a Remote Work Environment. **About blithequark** blithequark is a forward-thinking eCommerce brand that is committed to providing high-quality products and services to its customers. With a strong focus on customer satisfaction, we are seeking an experienced customer service representative to join our remote team. As a representative of blithequark, you will be responsible for providing exceptional customer service to our customers via chat support, troubleshooting issues, and ensuring that our customers have a positive experience. **Job Summary** As an Experienced Customer Service Representative – Ecommerce Chat Support in a Remote Work Environment, you will be responsible for providing timely and accurate responses to customer inquiries via chat support, troubleshooting and resolving customer issues, and providing product information and recommendations to customers. You will also be responsible for managing customer orders and returns, escalating issues to the appropriate team members when necessary, and continuously improving your customer service skills and knowledge of our products and services. **Responsibilities** * Provide timely and accurate responses to customer inquiries via chat support, using your communication skills to provide accurate information, answer questions, and resolve issues. * Troubleshoot and resolve customer issues, using your problem-solving skills to find creative solutions to complex issues. * Provide product information and recommendations to customers, using your knowledge of our products and services to make recommendations that meet the customer's needs. * Manage customer orders and returns, ensuring that customers receive their products on time and that returns are processed quickly and efficiently. * Escalate issues to the appropriate team members when necessary, using your judgment to determine when an issue needs to be escalated and ensuring that it is resolved in a timely and efficient manner. * Continuously improve your customer service skills and knowledge of our products and services, participating in training sessions, staying up-to-date on industry trends, and seeking feedback from your supervisor to ensure that you are providing the best possible service to our customers. * Adhere to company policies and procedures, including those related to customer service, data privacy, and security. **Requirements** * High school diploma or equivalent required. * Excellent communication skills, both written and verbal, to effectively communicate with customers. * Previous customer service experience is preferred, but not required. * Ability to multitask and prioritize tasks to effectively manage your workload. * Strong problem-solving skills to identify and resolve customer issues. * Ability to work independently in a remote setting, with minimal supervision. * Access to a reliable computer and high-speed internet connection to perform the duties of this role. **Benefits** * Competitive pay of $34 per hour. * Work from home position, offering flexibility and convenience. * Flexible schedule, allowing you to work around your personal commitments. * Paid training and ongoing support to ensure that you have the skills and knowledge necessary to perform your job duties. * Opportunity for growth and advancement within the company, committed to promoting from within. * Health, dental, and vision insurance to eligible employees. **Work Environment and Company Culture** As a remote team member, you will have the flexibility to work from the comfort of your own home, using your computer and a reliable internet connection to communicate with customers. Our team is dedicated to delivering an outstanding customer experience, and we are committed to providing our employees with the support and resources they need to succeed in a remote work environment. Our company culture is built on a foundation of teamwork, collaboration, and a passion for customer satisfaction. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume to highlighting your relevant experience and why you are the ideal candidate for this role. Our recruitment team will review your application and contact you if you are selected for an interview. **Expected Salary:** $34 per hour **Location:** The Bronx, NY **Apply Now!** Apply for the job now! Apply for this job