**Experienced Customer Service Representative – Empowering Customers Through Exceptional Support**

At blithequark, we believe that an exceptional customer experience, coupled with a supportive staff structure, leads to our award-winning customer service team. We're not just about getting another phone call – we're about empowering our customers to create spaces that reflect who they are, what they need, and what they value. As a valued member of our team, you'll play a crucial role in providing a best-in-class experience when needed. **Empowering Customers, Empowering You** At blithequark, we're committed to investing in our employees' growth and development. We provide comprehensive training, tools, and decision-making skills to help our customers find the solutions that work best for them. You'll have the autonomy to help customers navigate various post-order issues, such as shipping questions, damage, returns, exchanges, assembly service, and order notifications. **Real Human Interactions, Real Impact** We don't believe in scripts or pre-made answers. Our customer service representatives are empowered to make meaningful connections with our customers, using their analytical skills to solve problems in the first contact resolution process. You'll have the opportunity to make a real impact on our customers' lives, and we're committed to supporting you every step of the way. **What Does a Service Representative Do?** As a service representative at blithequark, you'll be responsible for: * Demonstrating reliability: attendance and commitment to being present and on time for the entire shift each day is essential. * Handling a large number of contacts: you'll handle approximately 50-60 phone calls per shift in a fast-paced and structured environment. * Meeting our high-performance bar: you'll work to exceed customer satisfaction, succeed in meeting metrics for customer service excellence, and other responsibilities as assigned. * Providing professional customer engagement: you'll be the voice of blithequark, working to build relationships with customers who contact us via phone calls, chats, and emails. * Actively listening and showing empathy: you'll actively listen to understand the customer's concerns and use internal resources to find the best solution to fully solve their problem. * De-escalating customer care: you'll use your conflict management skills to balance the customer's needs with the company's capabilities while always maintaining professional composure. * Troubleshooting: you'll use your analytical skills to solve customer problems in the first contact resolution process. * Being tech-savvy and multitasking: you'll navigate multiple browsers, tabs, tools, and screens to answer questions quickly and efficiently. * System development issues: you'll help us continue to improve by identifying areas of need for improvement for Wayfair customers and sharing any leadership trends. **What Are the Requirements?** To be successful in this role, you'll need: * To be over 18 years old * A high school diploma, GED, or equivalent * The ability to read, write, and understand the following languages: Spanish and English * Working knowledge of Windows operating systems or equivalent * To be able to pass a candidate assessment to proceed with the interview process **Assistance to Persons with Disabilities** At blithequark, we're committed to providing equal opportunities for all individuals, including individuals with disabilities. We'll make reasonable accommodations for the known physical or mental limitations of qualified individuals with disabilities if doing so would not cause an undue hardship on business operations. **Job Benefits** As a valued member of our team, you'll enjoy a range of benefits, including: * Health care and insurance: we provide health, dental, and vision insurance for our employees and their families. * Retirement plans: we offer retirement savings options, such as a 401(K) plan, as well as potential company contributions. * Vacation: we offer several paid vacation options, including vacation days, sick days, and holidays. * Employee discounts: working with an e-commerce company like blithequark can come with employee fees and products sold on the platform. * Wellness programs: we offer wellness programs to support the health and well-being of our employees. * Educational assistance: we offer scholarships to employees who want to further their education or develop new skills. * Career development: we provide opportunities for career advancement and growth, which may include training and development programs. * Flexible work arrangements: we offer flexible work arrangements, such as remote work options or flexible hours, depending on the nature of the work. * Employee recognition programs: we have programs to recognize and reward outstanding employee performance and contributions. * Employee assistance programs (EAPs): we offer EAPs to support employee welfare by providing resources and counseling services for a wide range of personal and employment issues. **Join Our Team** If you're passionate about delivering exceptional customer experiences and empowering customers to create spaces that reflect who they are, what they need, and what they value, we want to hear from you. Apply now to join our team at blithequark and start making a real impact on our customers' lives. Apply Job! Apply for this job