Experienced Customer Service Representative – Exit Booth Agent for a Leading Mobility Company at Philadelphia International Airport

Introduction to blithequark Imagine working for a company that is not only a leader in its industry but also consistently ranked as one of the top places to work. blithequark, operating under several renowned brands, is the largest and fastest-growing privately-owned automotive rental and leasing company in North America. With a shared vision to be the world's best and most trusted mobility company, blithequark is now seeking an exceptional Customer Service Representative to join its team as an Exit Booth Agent at the Philadelphia International Airport. About the Role The Exit Booth Agent position is a fantastic opportunity for someone who is passionate about delivering high-quality customer service and ensuring that every customer interaction is positive and memorable. As the face of blithequark, you will be responsible for providing exceptional service to customers, supporting their rental needs, and offering company-approved services and products to enhance their experience. Your role will be pivotal in facilitating the rental process efficiently and timely, verifying necessary driver information, and ensuring all rental documents are accurate and complete. Key Responsibilities: Provide a high level of customer service to customers, primarily face-to-face, supporting their rental needs and ensuring a positive experience. Offer company-approved services and products to enhance the customer experience and facilitate the rental process. Verify all necessary driver information to ensure an efficient and timely rental and return experience. Prepare all rental documents accurately and completely. Verify car information and VIN number for security and car control. Provide additional service to premium members by offering refueling options and other benefits. Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image. Ensure the booth is stocked with appropriate supplies to meet customer needs. Provide undivided attention to customers, make eye contact, greet them, and thank them at the conclusion of transactions. Assist customers with directions, maps, local area information, and service information, and resolve customer service issues efficiently. Process returns as necessary and perform other customer service-related duties. Qualifications and Requirements To be successful in this role, you must have a minimum of 2 years of retail customer service experience, be at least 18 years old, and have a current and valid driver's license. You must be authorized to work in the United States without requiring work authorization sponsorship by blithequark now or in the future. Living within 30 minutes of the Philadelphia International Airport and being able to work the specified schedule are also essential requirements. Essential Qualifications: At least 18 years old. Minimum of 2 years of retail customer service experience. Current and valid driver's license. Authorized to work in the United States without sponsorship. Living within 30 minutes of the Philadelphia International Airport. Able to work the specified schedule: Monday, Wednesday 5:00 PM - 3:00 AM, Friday 3:00 PM - 1:00 AM, Saturday 2:00 PM - 12:00 AM. Preferred Qualifications: Previous experience in a fast-paced, customer-facing environment. Ability to work well under pressure and multitask efficiently. Excellent communication and interpersonal skills. Basic computer skills and ability to learn company software. Skills and Competencies To excel in this role, you will need to possess excellent customer service skills, be highly organized, and have the ability to work well in a team environment. Strong communication and interpersonal skills are crucial, as you will be interacting with customers, colleagues, and management regularly. The ability to work flexibly, including evenings, weekends, and holidays, is also necessary. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As an Exit Booth Agent, you will have the opportunity to learn about the automotive rental industry, develop your customer service skills, and potentially advance into other roles within the company. Our comprehensive training program will equip you with the knowledge and skills necessary to succeed, and our supportive team environment will encourage you to grow professionally and personally. Work Environment and Company Culture blithequark prides itself on its positive and inclusive work environment. We value diversity and believe that every employee, customer, and business partner is important. As an Equal Opportunity Employer, we seek and value people of all backgrounds, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status. Compensation, Perks, and Benefits The starting pay for this position is $15.75 per hour, with the opportunity to earn up to $1,100 in monthly commission bonuses. Additionally, blithequark offers a range of benefits, including paid time off, employee rental car discounts, a retirement savings plan with 401k and matching profit sharing, health insurance, life insurance, dental insurance, and vision insurance. We also provide comprehensive training and development opportunities to support your career growth. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Exit Booth Agent position at blithequark. With its commitment to excellence, diversity, and employee development, blithequark is the ideal place to build a successful and fulfilling career. Apply now and take the first step towards joining our dynamic team and contributing to our mission to be the world's best and most trusted mobility company. Apply for this job