**Experienced Customer Service Representative – Federal Student Aid Loan Servicing**

At arenaflex, we're dedicated to providing exceptional customer service to individuals seeking assistance with Federal Student Aid (FSA) Loan Servicing. As a Customer Service Representative, you'll play a vital role in supporting our mission to deliver high-quality service to our clients. If you're passionate about helping others and possess excellent communication skills, we encourage you to join our team. **About arenaflex** arenaflex is a leading provider of innovative solutions to the public sector, with a strong commitment to customer satisfaction and employee development. Our team of experts is dedicated to delivering exceptional service to our clients, and we're seeking like-minded individuals to join our ranks. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. **Job Summary** We're seeking an experienced Customer Service Representative to join our team, providing exceptional service to clients seeking assistance with FSA Loan Servicing. As a Customer Service Representative, you'll be responsible for responding to incoming calls, chats, and emails, as well as making outbound calls to resolve customer inquiries and issues. You'll work closely with our team to ensure that our clients receive the highest level of service and support. **Key Responsibilities** * Respond to incoming calls, chats, and emails from clients seeking assistance with FSA Loan Servicing * Make outbound calls to resolve customer inquiries and issues * Utilize computerized systems, knowledgebase, and standard technology to respond to inquiries and perform job duties * Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests * Support Contact Center expectations as well as departmental and corporate policies and procedures * Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks * Assist with Credit Bureau Requests utilizing established processes and procedures * Refer escalated calls or inquiries to appropriate levels as needed **Training and Development** As a new hire, you'll participate in a comprehensive training program that will equip you with the knowledge and skills necessary to excel in this role. Our training program includes: * 4 weeks of remote training, Monday - Friday, 9am-5:30pm ET * Paid training and onboarding * Ongoing coaching and support to ensure your success in the role **Requirements** * High School diploma or equivalent with 6 months of customer service experience * Must be able to speak, read, and write in English fluently * Basic math and PC skills, including MS Office applications * Excellent interpersonal skills and the ability to organize simultaneous tasks * Ability to work in a fast-paced environment and meet productivity standards * Regular and predictable attendance is required * Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed **Additional Requirements** * Must reside in the U.S. and be a U.S. citizen * Must be able to pass a criminal background check * May be required to work scheduled holidays, overtime, and weekends * Must be able to effectively read a prepared / written script out loud * Cannot be in default on any federal student loans * Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. * Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by arenaflex. **Home Office Requirements** * Internet speed of 25 mbps or higher required (you can test this by going to * Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi * Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source * All equipment will need to be picked up in our Jacksonville, FL office **Benefits and Compensation** * Competitive pay rate based on the county in which you live * Additional bonuses available * Paid training and onboarding * The opportunity to work from the comfort of your own home * Supportive environment with peers who share your passion for improving people's lives * A career path that unfolds based on how you want to grow within the company **EEO Statement** Active military service members, their spouses, and veteran candidates often embody the core competencies arenaflex deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. arenaflex is an Affirmative Action/Equal Opportunity Employer. arenaflex provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. **Pay Transparency** For positions on this contract, arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. **Hourly Base Pay Minimum for this Position** $ 17.20 **Hourly Base Pay Maximum for this Position** $ 17.20 If you're passionate about delivering exceptional customer service and possess the skills and experience required for this role, we encourage you to apply. Join our team at arenaflex and help us make a difference in the lives of our clients. Apply Job! Apply for this job