**Experienced Customer Service Representative – Financial Services Career Development Experience**

Join arenaflex, a leading financial services company, in our Covington, KY or Covington, LA location, as a Customer Service Representative. This is an exciting opportunity to launch your career in the financial services industry, with a comprehensive career development experience that will equip you with the skills and knowledge needed to succeed in this dynamic field. **About arenaflex** arenaflex is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. As a top 10 Best Place to Work in 2024, we offer a supportive and inclusive culture that empowers associates to achieve success while building a supportive network. **Career Development Experience** As a Customer Service Representative, you will be part of our Customer Relationship Advocates (CRA) program, which offers a unique and comprehensive career development experience. This program is designed to help you grow and develop your skills, with a focus on financial services. You will have dedicated time to focus on growth, career development, and renewal, while supporting our customers through inbound calls. **Key Responsibilities** As a Customer Service Representative, you will be responsible for: * Assisting customers with a broad range of needs, including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. * Developing and honing your skills through dedicated time each week to connect and refuel, exploring the career center, networking with colleagues, taking online classes, and more. * Building advanced skills aligned with the next role that interests you, with increasing complexity over time. * Demonstrating empathy and passion for helping people and ensuring an excellent customer experience through a phone interaction. * Serving varied customer needs, including balance inquiries, money movement, trading, and more. * Answering questions and providing resources to deepen client understanding and build confidence. **Advantages of our Career Development Experience** * You will be learning and developing the skills needed to service our customers and study for your FINRA licensing exams. * You will be celebrated and recognized for your achievements as you progress through this career development experience. * You will have the support and structure to plan for your future at arenaflex, with career coaching to help you understand the array of career opportunities and chart a course to help you grow in a personalized career path. * You will experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls, so you can discover the next step in your career. * You will be eligible for career mobility opportunities as you continue to grow. **The Skills You Bring** * Desire to establish rapport and relationships with customers and the team through effective communication. * Experience in customer service, call center, or financial services preferred. * A strong interest in financial services. * Exceptional problem-solving skills and a demonstrated history of overcoming academic or professional challenges. * Ability and flexibility to work in a "hybrid" work setting, both at home and in office. * Comfortable with technology and ability to navigate multiple systems simultaneously. * Ability to handle different types of situations, emotions, and conversations driving towards a resolution suitable for all. * Aptitude to complete our industry-leading paid development experience, which will fully prepare you to engage with customers while taking the SIE, Series 7 Top Off, and Series 63 exams. * Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making. **The Value You Deliver** * Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction. * Service varied customer needs, including balance inquiries, money movement, trading, and more. * Answer questions and provide resources to deepen client understanding and build confidence. **Our Investments in You** * We offer a range of benefits to support you through every stage of your career, including: + Maternal and Parental Leave + Tuition Reimbursement + Student Loan Assistance + 401(K) 7% match + Health Insurance + Dental Insurance + Vision Insurance + Disability Insurance + Paid Time off + Commuter Benefit Program + Backup Dependent Care + Charitable match + Concierge Services + Wellness Program + Fitness Reimbursement **Certifications** * You will be given paid time and support to obtain SIE – FINRA, Series 7 – FINRA, and Series 63 – FINRA certifications, which are required to obtain within the first 3.5 months. **Join Us** At arenaflex, you'll find endless opportunities to build a meaningful career that positively impacts people's lives, including yours. We offer flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Join us and discover a career that's right for you. **How to Apply** To apply for this exciting opportunity, please visit our website at [arenaflex website URL]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging. We welcome applicants from diverse backgrounds and are committed to creating a workplace that is inclusive and respectful of all individuals. **Accommodation Requests** If you need an accommodation to participate in the application or interview process, please contact our HR Accommodation Team by sending an email to [arenaflex email address] or by calling 800-835-5099, prompt 2, option 3. We look forward to hearing from you! Apply for this job