**Experienced Customer Service Representative – Financial Services Career Development Experience**

Join arenaflex, a leading financial services company, in our Covington, KY or Covington, LA office, as a Customer Service Representative. This is an exciting opportunity to launch your career in the financial services industry, with a comprehensive career development experience that includes training, mentorship, and opportunities for advancement. **About arenaflex** arenaflex is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. Our commitment to our clients and our associates has earned us recognition as a top 10 Best Place to Work in 2024. **Career Development Experience** As a Customer Service Representative at arenaflex, you will embark on a unique career development experience that combines training, mentorship, and hands-on experience. Our program is designed to help you develop the skills and knowledge you need to succeed in the financial services industry, while also providing opportunities for advancement and career growth. **Key Responsibilities** * Assist clients with a broad range of needs, including answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades. * Develop and hone your skills through dedicated time each week to connect and refuel, including exploring the career center, networking with colleagues, taking online classes, and more. * Gain confidence and develop proficiency serving customers, with increasing complexity over time. * Spend time building advanced skills aligned with the next role that interests you. **Advantages of our Career Development Experience** * **Learning**: We provide all the training you need to develop the skills needed to service our customers and study for your FINRA licensing exams. * **Celebrated**: Your achievements will be recognized and celebrated as you progress through this career development experience. * **Growing**: From day one, you'll have the support and structure to plan for your future at arenaflex. * **Exploring**: You'll experience variety in your work with dedicated time for development activities and doing work that goes beyond answering customer calls. **The Skills You Bring** * Desire to establish rapport and relationships with customers and the team through effective communication. * Experience in customer service, call center, or financial services preferred. * A strong interest in financial services. * Exceptional problem-solving skills and a demonstrated history of overcoming academic or professional challenges. * Ability and flexibility to work in a "hybrid" work setting, both at home and in office. * Comfortable with technology and ability to navigate multiple systems simultaneously. * Ability to handle different types of situations, emotions, and conversations driving towards a resolution suitable for all. * Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly and retaining information to assist with decision-making. **The Value You Deliver** * Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction. * Service varied customer needs, including balance inquiries, money movement, trading, and more. * Answer questions and provide resources to deepen client understanding and build confidence. **Our Investments in You** * Maternal and Parental Leave * Tuition Reimbursement * Student Loan Assistance * 401(K) 7% match * Health Insurance * Dental Insurance * Vision Insurance * Disability Insurance * Paid Time off * Commuter Benefit Program * Backup Dependent Care * Charitable match * Concierge Services * Wellness Program * Fitness Reimbursement **Certifications** * You will be given paid time and support to obtain SIE – FINRA, Series 7 – FINRA, and Series 63 – FINRA certifications. **Company Culture** * arenaflex values honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. * We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging. * We invite you to Find Your Fidelity at [arenaflex website]. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We welcome those with experience in jobs such as Assistant Store Manager, Key Holder, and Merchandise Coordinator, and others in the Retail industry to apply. **How to Apply** If you're interested in joining our team as a Customer Service Representative, please click the link below to apply: Apply Job! Apply for this job