**Experienced Customer Service Representative – Flexible Work from Home Opportunity with blithequark**

Are you a compassionate and patient individual who is passionate about making a positive impact on people's lives? Do you thrive in a fast-paced environment and enjoy helping others? If so, we may have the perfect opportunity for you! blithequark is seeking an experienced Customer Service Representative to join our team of dedicated professionals who are committed to delivering exceptional service to our clients. **About blithequark** blithequark is a leading provider of innovative solutions that empower individuals to live their best lives. Our mission is to make a meaningful difference in the lives of our clients and their loved ones. We are a dynamic and forward-thinking organization that values diversity, inclusivity, and collaboration. Our team is comprised of talented individuals who share a common goal of delivering exceptional service and making a positive impact on the world. **Job Summary** As a Customer Service Representative with blithequark, you will be responsible for providing exceptional service to our clients who are enrolled in self-directed Medicaid programs. You will be the primary point of contact for patients and caregivers, answering their questions, and providing important information to ensure that they receive the care and support they need. This is a remote, flexible opportunity that allows you to work from the comfort of your own home and set your own schedule. **Key Responsibilities** * Answer incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assist with enrollment, program applications, and set up in applicable systems * Retrieve information to assist caregivers with any payroll-related inquiries * Utilize de-escalation techniques when supporting upset or frustrated callers * Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Document information and outcomes as necessary **Essential Qualifications** * At least one year of customer service experience * Strong computer skills and the ability to offer troubleshooting advice when appropriate * Ability to offer empathy, patience, and a friendly demeanor at all times * Ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * Ability to multitask and adapt to change in a fast-paced environment * Quality-focused mindset and a desire to achieve first call resolution whenever possible * Ability to accurately and confidently work with numbers and discuss money **Preferred Qualifications** * Experience working with Medicaid programs or similar healthcare-related services * Knowledge of payroll services and related systems * Certification in customer service or a related field * Experience working in a remote or virtual environment **Home Office Environment** To be successful in this role, you will need to have a dedicated home office space that meets the following requirements: * Computer meeting these criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Flexible Hours of Operation** As a Customer Service Representative with blithequark, you will enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. **Your Remote, Independent Contractor Status** As an independent contractor with blithequark, you will have the freedom and flexibility to choose your own schedule, within the client's hours of operation. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. **Additional Benefits** * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance * NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **How to Apply** If you are a motivated and compassionate individual who is passionate about making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. Apply Job! Apply for this job