Experienced Customer Service Representative for After Hours Remote Role - Virginia Resident

Transforming Lives through Exceptional Customer Service at blithequark Are you passionate about making a difference in people's lives? Do you thrive in a service-oriented industry? blithequark is leading the transformation to better connect people with care, and we're seeking optimistic individuals to join our team as Customer Service Representatives (CSRs) for our after-hours remote role. As a CSR, you will play a vital part in making a positive impact on our members' lives by being their first point of contact for questions about our service offerings. About the Role As a Customer Service Representative at blithequark, you will be responsible for resolving member concerns while ensuring requests are processed accurately and in a timely manner. You will be the primary contact for members, addressing their transportation questions and supporting them in their journey towards positive health outcomes. Our CSRs are given a structured protocol and scripts to document conversations, ensuring consistency in scheduling, modifying, and canceling customer reservations. Key Responsibilities Receive and document customer concerns while ensuring all relevant information is correct in a timely manner Ensure all company procedures are followed Ensure accurate trip data is input into our systems Demonstrate a personal commitment to producing high-quality work Refer unresolved customer grievances to the designated department for further investigation and resolution Multitask effectively and efficiently to extract necessary information from multiple systems Review and educate members on our services and their insurance coverage Essential Qualifications To succeed in this role, you should have: A High School Graduate or General Education Degree (GED) 0-2 years of related experience 6+ months of contact center experience or customer service experience Strong organizational skills, written, and verbal communication skills The ability to type 35wpm or more Proficiency in Microsoft Office Suite The ability to talk and type simultaneously in a clear and concise manner while interacting with customers Preferred Qualifications While not required, having the following skills and experience will be a plus: Experience working in a fast-paced environment Sound decision-making and problem-solving skills The ability to work independently under general supervision Experience with customer service software and technology What We Offer At blithequark, we value our team members and recognize the importance of benefits for you and your family. Our comprehensive benefits package includes: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!) Work Environment and Company Culture As a remote Customer Service Representative, you will work from the comfort of your own home. To ensure a productive and secure work environment, you must have: High-speed internet with a download speed of 25MBPS and an upload speed of 5MBPS A dedicated work area that is separated from other living areas and provides privacy to review company-sensitive documents securely The ability to directly hardwire to your modem Attendance at 100% of training, on camera, for the first 30 days of employment At blithequark, we foster a culture of excellence, innovation, and teamwork. We're committed to providing a supportive and inclusive work environment that encourages growth and development. Career Growth Opportunities As a Customer Service Representative, you will have opportunities to grow and develop your skills and career. Our comprehensive training program will equip you with the knowledge and skills needed to succeed in this role. With experience and performance, you can take on new challenges and advance within the company. Compensation and Benefits The starting pay rate for this role is $15.00/hr. We offer a competitive compensation package and a range of benefits to support your well-being and financial security. Why Join blithequark? At blithequark, our goal isn't just a number; it's a difference. We're leading the transformation to better connect people with care, and we're seeking talented individuals to join our team. If you're passionate about making a difference in people's lives and thrive in a service-oriented industry, we encourage you to apply for this exciting opportunity. Don't miss out on this chance to join our team and be part of something meaningful. Apply now and take the first step towards a rewarding career at blithequark! Apply Job! Apply for this job