**Experienced Customer Service Representative for arenaflex Hospitality Business – 3 Days a Week, Flexible Schedule**

At arenaflex, we pride ourselves on delivering exceptional customer experiences that exceed our guests' expectations. As a dedicated and detail-oriented Customer Service Representative, you will play a vital role in ensuring our customers receive top-notch support via phone and text, while also contributing to the success of our hospitality business. If you're passionate about delivering exceptional customer service, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity. **Job Summary:** We're seeking a highly motivated and organized Customer Service Representative to join our arenaflex team on a part-time basis, working 3 days a week with flexible scheduling. As a key member of our customer support team, you will be responsible for providing exceptional service to our guests, managing our crew's schedules, responding to guest reviews, and monitoring our crew's group chat during peak hours. If you're looking for a challenging and rewarding role that offers flexibility and opportunities for growth, we invite you to apply for this position. **Key Responsibilities:** As a Customer Service Representative for arenaflex, you will be responsible for the following key responsibilities: ### Customer Support * Handle 15-25 calls per day, averaging 6 minutes per call, to provide exceptional service to our guests. * Respond to text messages and resolve customer inquiries promptly, ensuring every guest receives timely and accurate support. * Provide accurate information and support to customers regarding services and general inquiries, ensuring a seamless customer experience. * Troubleshoot any issues and escalate when necessary, ensuring that our guests receive the highest level of support. ### Administrative Tasks * Create and manage the crew's weekly schedules, ensuring all shifts are covered and any last-minute changes are addressed. * Monitor the crew's group chat from 11:00 AM to 4:00 PM PST to address questions, solve problems, and provide guidance as needed. * Regularly check and respond to company emails, ensuring prompt communication with customers and internal team members. * Respond to guest reviews, ensuring professional and courteous communication at all times, and addressing any concerns or issues promptly. ### Qualifications: To be successful in this role, you will need to possess the following qualifications: * **Excellent verbal and written communication skills**: You will be the face of arenaflex, providing exceptional service to our guests, and therefore, it's essential that you have excellent communication skills. * **Ability to multitask and prioritize tasks effectively**: You will be handling multiple calls, emails, and tasks simultaneously, so it's crucial that you can prioritize and manage your time effectively. * **Strong problem-solving skills and ability to remain calm under pressure**: You will be dealing with customer complaints and issues, so it's essential that you have strong problem-solving skills and can remain calm under pressure. * **Proficient in using email, messaging apps, and phone systems**: You will be using various tools and systems to communicate with customers and internal team members, so it's essential that you are proficient in using these tools. * **Ability to manage time effectively and work independently**: You will be working independently, managing your time effectively, and meeting deadlines, so it's crucial that you have strong time management skills. * **Previous experience in customer service or scheduling is a plus**: While not essential, previous experience in customer service or scheduling will be beneficial in this role. ### Work Environment: As a remote position, you will be working from home, but you must be available during the designated on-call hours of 9:00 AM - 9:00 PM PST on the scheduled days. A reliable internet connection and a quiet workspace are required for this role. ### Compensation and Benefits: * **$150/day**: You will receive a competitive daily rate of $150. * **Flexible schedule**: You will have the flexibility to work 3 days a week with flexible scheduling. * **Work from home**: You will have the opportunity to work from the comfort of your own home. * **Opportunities for growth**: arenaflex offers opportunities for growth and development, so you can advance your career and achieve your goals. ### Shift and Work Location: * **12-hour shift**: You will be working a 12-hour shift, with breaks in between. * **Day shift**: You will be working a day shift, with the flexibility to work 3 days a week. * **Remote**: You will be working from home, with a reliable internet connection and a quiet workspace. If you're passionate about delivering exceptional customer service, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join the arenaflex team and take the first step towards a rewarding and challenging career. Apply for this job