Experienced Customer Service Representative for Hybrid Account Management Role – Providing Exceptional Support in a Dynamic Insurance Environment at blithequark

Introduction to blithequark At blithequark, we stand out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio, whether it's dealing with real estate owned, residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios. We're dedicated to providing a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. Job Overview We're seeking an experienced Customer Service Representative to join our team in Irving, TX. As a Customer Service Representative, you will be responsible for accurately handling inbound and outbound business calls, along with related mortgage insurance documentation and processing. This is a hybrid role, offering the flexibility to work from our office and remotely. If you're passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Attend industry-related continuing education training and courses to enhance your knowledge and skills. Answer telephone call inquiries while maintaining positive rapport with borrowers/clients, ensuring a high level of customer satisfaction. Complete outbound telephone calls to insurance companies to retrieve documentation or validate information, demonstrating strong communication and problem-solving skills. Work within a call queue and document system with appropriate notations, ensuring accurate and efficient processing of customer inquiries. Perform research and document retrieval from online insurance sites, utilizing your analytical and technical skills to resolve customer issues. Develop and maintain positive working relationships with colleagues, clients, and insurance companies, fostering a collaborative and supportive environment. Support the company by maintaining minimum performance standards based on company service commitments as well as individual goals, contributing to the team's success and growth. Essential Qualifications To be successful in this role, you will need: At least 1 year of call center experience, with a strong understanding of environmental expectations and customer service principles. 10-key typing skills with a minimum of 32 words per minute, ensuring efficient data entry and processing. Reading comprehension skills to understand company manuals and step-by-step procedures, demonstrating attention to detail and analytical abilities. A working knowledge of the Windows computer environment and Office software, particularly Excel, to effectively utilize our systems and tools. High attention to detail, with the ability to maintain accuracy and quality in a fast-paced environment. Strong telephone techniques and effective communication skills, with the ability to communicate complex information to clients and colleagues. Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, to efficiently manage customer interactions and documentation. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working with community bank bond, D&O, property, and casualty insurance programs, demonstrating a strong understanding of the insurance industry and its complexities. Previous experience in mortgage insurance, forced placed insurance, or a related field, with a proven track record of delivering exceptional customer service and support. A willingness to attend educational classes and training sessions, demonstrating a commitment to ongoing learning and professional development. Career Growth and Development At blithequark, we're committed to investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. As a Customer Service Representative, you will have access to training and development programs, mentoring, and career advancement opportunities, helping you to achieve your professional goals and aspirations. Work Environment and Company Culture Our office environment is dynamic, supportive, and collaborative, with a strong focus on teamwork and customer satisfaction. We offer a hybrid schedule, with the flexibility to work from our office and remotely, ensuring a healthy work-life balance and accommodating different working styles. Our company culture is built on values of integrity, respect, and excellence, with a commitment to diversity, equity, and inclusion. We're proud to be an equal opportunity employer, welcoming applications from talented individuals from all backgrounds and perspectives. Compensation, Perks, and Benefits We offer a competitive compensation package, with a range of perks and benefits, including: Comprehensive medical, dental, and vision insurance plans, ensuring you and your family are protected and supported. Flexible spending accounts, health savings accounts, and other financial benefits, helping you to manage your finances and plan for the future. Employer-paid short-term disability, life insurance, and other benefits, providing peace of mind and financial security. Generous paid time off, including vacation, sick leave, and holidays, allowing you to recharge and pursue your interests. Opportunities for career advancement, professional development, and continuous learning, helping you to achieve your career goals and aspirations. Conclusion If you're a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic and supportive team, with access to training, development, and career advancement opportunities. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply now to become a part of our team and contribute to our mission of providing exceptional customer service and support in the insurance industry. Apply for this job