Experienced Customer Service Representative for Leading Digital Transformation Company - arenaflex - Remote Work Opportunity with Comprehensive Benefits and Growth Prospects

Introduction to arenaflex and the Role arenaflex is a pioneering digital transformation company that has been at the forefront of rethinking and rebuilding processes for the digital age. By combining the speed and insight of design thinking with the scale and accuracy of data analytics, we have been helping customers globally achieve greater agility through transformed and automated customer experiences for over 35 years. Our expertise spans across industries, from financial services to healthcare, making us a versatile and dynamic organization to be a part of. We are now seeking an experienced and enthusiastic Customer Service Representative to join our team, working remotely to deliver exceptional service and solutions to our customers. Key Responsibilities As a Customer Service Representative at arenaflex, you will play a crucial role in our customer service team, handling inbound calls in a high-energy environment. Your key responsibilities will include: Delivering exceptional service and solutions to customers, ensuring their inquiries are resolved efficiently and effectively. Leveraging your active listening skills and probing questions to understand customer needs and provide tailored solutions. Managing and overcoming objections for subscribers' cancellation and suspend requests to assist in reducing churn. Working with leading technologies and systems, with the support of a dedicated team of leaders and peers. Meeting sales targets and contributing to the growth and success of our customer service team. Ideal Candidate Profile This role is ideal for you if you excel at handling customer inquiries of varying types, are an active listener, and can leverage probing question skills to resolve issues. You should have a proven track record for hitting sales targets and be able to manage and overcome objections. A enthusiastic personality and a drive to deliver exceptional customer service are essential for success in this role. Essential Qualifications Qualified applicants will possess: Excellent verbal and written communication skills, with strong multitasking abilities. A driven approach to solving problems and meeting goals. Familiarity with Microsoft Office tools. Experience in customer service and sales. A high school diploma or equivalent. Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience working in a remote or home-based customer service role. Familiarity with digital transformation and customer experience technologies. Experience working in a high-energy environment with a focus on sales and customer service. Requirements for Remote Work To be successful in this role, you will need: A quiet and distraction-free, secure place to work from home. Excellent Internet connectivity, with internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better). An in-house network and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app for company communications. What We Offer At arenaflex, we offer a comprehensive range of benefits and perks to our employees, including: Competitive pay rate: $15.00 - $20.00/hr. An 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST). All technical equipment needed to be successful in your role, including a remote work setup. Medical, dental, and vision benefits. Paid training and PTO. Advancement opportunities - 80% of our frontline leaders have been promoted from within. Additional pay incentives, as well as monthly rewards and recognition programs. Employee discounts and access to EAP and Health and Wellness programs. Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs, including paid training and advancement opportunities. Our goal is to help you succeed in your role and advance your career, whether that's within our customer service team or in other areas of the business. Work Environment and Company Culture arenaflex is a dynamic and innovative company, with a culture that values creativity, collaboration, and customer focus. We believe in empowering our employees to deliver exceptional results and providing them with the tools and resources they need to succeed. Our remote work setup allows you to work from the comfort of your own home, with the flexibility to manage your schedule and workload. Conclusion If you're a motivated and enthusiastic customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With our comprehensive benefits package, opportunities for growth and development, and dynamic company culture, we believe we can offer you a rewarding and fulfilling career. Don't miss out on this chance to join our team and contribute to the success of our customers and our business. Apply for this job