Experienced Customer Service Representative for Remote Work – Fiber, Wireless, and Voice Internet Service Provider Support Specialist

Welcome to arenaflex: Enhancing Customer Experience through Exceptional Support arenaflex, a leading provider of innovative broadband solutions, is on a mission to deliver top-notch customer experiences through its cutting-edge fiber internet services to homes and small businesses. As we continue to grow and expand our reach, we are seeking a highly skilled and dedicated Customer Service Representative to join our dynamic team. This is an extraordinary opportunity for a customer-focused individual to make a real difference in the lives of our customers while enjoying the flexibility of remote work. Job Overview We are looking for an experienced Customer Service Representative to fill a 6-month contract-to-hire position. The successful candidate will undergo a comprehensive 3-week training program, which will be conducted on-site, 5 days a week, with hotel accommodations provided. Following the training, you will have the opportunity to work remotely and be part of a team that is passionate about delivering exceptional customer experiences. As a Customer Service Representative at arenaflex, you will play a vital role in onboarding new customers, addressing account inquiries, and facilitating seamless communication between departments. Key Responsibilities Provide top-notch customer service, responding to customer inquiries, and resolving issues in a timely and professional manner Utilize a ticketing system to manage and resolve customer complaints and concerns Handle billing inquiries, account questions, and other customer-related issues with care and urgency Collaborate with internal teams to ensure seamless communication and resolve customer issues efficiently Consistently demonstrate a high level of customer care, empathy, and understanding in every interaction Stay up-to-date with arenaflex's products and services, including fiber, wireless, and voice internet services, to provide accurate and informative support to customers Essential Qualifications 2+ years of experience in customer service, preferably in the telecommunications or internet service provider industry Prior experience supporting fiber, wireless, or voice internet services is highly desirable Experience working with a ticketing system, with the ability to manage and resolve customer issues efficiently High school diploma or GED equivalent required Excellent communication, interpersonal, and problem-solving skills, with the ability to work in a fast-paced environment Preferred Qualifications Bilingual skills, particularly in Spanish, are highly valued and considered a significant asset Previous experience working in a remote or hybrid environment, with the ability to self-motivate and manage time effectively Familiarity with customer service software and technology, with the ability to quickly adapt to new systems and tools Skills and Competencies To be successful in this role, you will need to possess excellent communication, interpersonal, and problem-solving skills, with the ability to work in a fast-paced environment. You should be highly customer-focused, with a strong desire to deliver exceptional customer experiences. Additionally, you should be able to work independently, with minimal supervision, and be self-motivated to achieve your goals. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, telecommunications, and internet services. You will also have opportunities to advance your career, with potential paths for advancement into senior customer service roles, team leadership positions, or other areas of the business. Work Environment and Company Culture arenaflex is a dynamic and innovative company, with a strong focus on customer satisfaction, employee engagement, and community involvement. Our company culture is built on values of integrity, respect, and open communication, with a commitment to creating a positive and inclusive work environment. As a remote employee, you will be part of a virtual team, with regular opportunities for collaboration, feedback, and social interaction. Compensation, Perks, and Benefits We offer a competitive hourly rate of $20 per hour, with opportunities for career advancement and professional growth. As a W2 employee, you will be eligible for a range of benefits, including health insurance, paid time off, and holiday pay. You will also have access to a range of perks, including training and development programs, employee recognition schemes, and social events. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a dynamic team, with the opportunity to make a real difference in the lives of our customers. With a competitive hourly rate, comprehensive benefits, and opportunities for career growth, this is an opportunity not to be missed. Apply now to join our team and start your journey with arenaflex today! Apply for this job