**Experienced Customer Service Representative & French & English (Interim) - Join the Blithequark Team**

Are you passionate about delivering exceptional customer experiences and making a tangible impact in a dynamic and fast-paced environment? Do you possess excellent communication skills in French and English, and a strong analytical mindset? If so, we invite you to join Blithequark, a leading marketplace for buying and selling special objects, as an interim Customer Service Representative. **About Blithequark** At Blithequark, we're on a mission to become the world's most popular destination for special objects. With a diverse and sustainable scale-up culture, we're driven by our core values: taking ownership and driving impact, being open to change and feedback, and being passionate about our mission and our customers. Our team of 800+ Catawikains from 60+ nationalities is passionate about delivering an exceptional customer experience, and we're committed to making every Catawikian feel welcomed and empowered. **The Role** As an interim Customer Service Representative, you'll play a vital role in engaging and delighting our customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You'll ensure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there's a dispute between a seller and a buyer, you'll mediate between the customers and find a solution that works for both. **Key Responsibilities:** * Provide exceptional customer service via multiple channels (chat, email, phone, social media) * Resolve complex customer complaints and disputes in a timely and professional manner * Collaborate with Sales and Experts to improve the overall Customer Experience * Gather valuable feedback from customers to inform service improvements * Work closely with other departments to ensure seamless customer interactions * Maintain accurate records and reports of customer interactions **Essential Qualifications:** * Professional speaking and writing skills in French and English * Strong analytical and critical thinking skills * Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.) * Ability to quickly switch between various customer channels like phone and e-mail communications * Ability to positively interact with your team and other departments * Availability to work 40 hours per week * Willingness to commute to our Lisbon office and work in the office at least 2 days per week * Flexibility with working at least 2 weekends a month and on some public holidays **Preferred Qualifications:** * Experience working in a fast-paced, dynamic environment * Knowledge of customer relationship management (CRM) software * Familiarity with Blithequark's products and services **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to work in a team environment and collaborate with others * Flexibility and adaptability in a fast-paced environment * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits:** * Clear development plans and mentorship programs designed to support your career progression * Opportunities for professional growth and development in a dynamic and fast-paced environment * Access to Blithequark's Learning & Development initiatives, including training programs and workshops * Collaborative and inclusive work environment that fosters growth and learning **Work Environment and Company Culture:** * Vibrant offices in Amsterdam, Paris, and Lisbon designed to inspire and connect * Hybrid work model with 2 out of 5 days in the office to collaborate and connect with colleagues * Flexible work arrangements to accommodate your needs and preferences * Inclusive and queer-friendly work environment that values diversity and promotes equality * Opportunities to participate in company-wide events and activities that promote team-building and socialization **Compensation, Perks, and Benefits:** * Competitive Annual Gross Base Salary of €18,000-€23,000 depending on your level, competencies, and overall experience * Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network * Work From Home Allowance to help with your monthly household bills * Commuting between your home and our office is covered by Blithequark * Amazing Office right in the centre of Lisbon **Why You'll Love Working with Us:** * Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories * Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programs designed to support your career progression * A Culture of Connection defines us. We're a passionate, diverse, and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace * Celebrate Life's Moments with us at Blithequark. When you join us, you'll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life's big moments like marriage, engagements, or moving house. **How to Apply:** If you're excited about this role and believe you have the skills and qualifications to succeed, please submit your English CV and cover letter by clicking the "Apply Now" button below. By submitting your application, you agree to Blithequark's Applicant Privacy Policy. Don't miss this opportunity to join a dynamic and fast-paced team that's passionate about delivering exceptional customer experiences. Apply now to become a part of Blithequark's team! Apply for this job