Experienced Customer Service Representative – Full-Time and Part-Time Opportunities for On-Site Training to Work from Home with blithequark

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences and driving optimal performance for our clients. As a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT services, we are committed to creating industry-leading solutions that make a difference. With a strong presence in the industry, blithequark has been recognized for its rapid growth and innovative approach to customer experience and digital transformation. Job Overview We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a blithequark representative, you will have the opportunity to work with some of the most recognizable brands in the world, providing top-notch customer service, sales, and technical support. Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role, and our supportive team environment will help you grow and thrive in your career. Key Responsibilities Handle inbound customer inquiries and resolve issues in a professional and courteous manner Utilize state-of-the-art contact center technology and customer experience methodology to provide exceptional service Recognize sales opportunities and apply sales skills to upgrade customers Explain and position products and processes when interacting with customers Escalate customer dissatisfaction and resolve issues in a timely and effective manner Ensure first call resolution through problem-solving and effective call handling Candidate Qualifications To be successful in this role, you should possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members. You should be highly motivated, energetic, and dedicated to providing exceptional customer experiences. Required Qualifications Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer Ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Preferred Qualifications One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Skills and Competencies To excel in this role, you should possess strong problem-solving and conflict resolution skills, with the ability to multitask and self-manage in a fast-paced environment. You should be customer-focused, responsive, patient, and conscientious, with excellent interpersonal skills and the ability to build strong relationships with customers and team members. Strong communication and interpersonal skills Ability to work in a team environment and build strong relationships with customers and team members Excellent problem-solving and conflict resolution skills Ability to multitask and self-manage in a fast-paced environment Customer-focused, responsive, patient, and conscientious Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. Our comprehensive training program will provide you with the skills and knowledge needed to succeed in this role, and our supportive team environment will help you grow and thrive in your career. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management, and we encourage our employees to pursue their career goals and aspirations. Work Environment and Company Culture Our work environment is fast-paced and dynamic, with a focus on teamwork, collaboration, and exceptional customer experiences. We believe in creating a positive and inclusive work environment that values diversity, equality, and respect for all employees. Our company culture is built on the principles of integrity, transparency, and accountability, and we strive to make a positive impact on our customers, employees, and the communities we serve. Compensation, Perks, and Benefits We offer a competitive compensation package, including a starting salary of $15.00 per hour, regular reviews and raises, and opportunities for advancement. Our employees also enjoy a range of perks and benefits, including paid time off, paid holidays, and paid training opportunities. We believe in recognizing and rewarding our employees for their hard work and contributions, and we offer regular daily, weekly, and monthly incentives, including monetary incentives and prizes. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. With our comprehensive training program, supportive team environment, and commitment to growth and development, we believe that you will thrive in this role and achieve your career goals and aspirations. Apply now to take the first step in your career with blithequark! Apply for this job