**Experienced Customer Service Representative & German & English Interim – Join blithequark's Dynamic Team**

Are you a customer-centric professional with a passion for delivering exceptional service in a fast-paced environment? Do you possess excellent communication skills in both German and English? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative & German & English Interim. This exciting opportunity will challenge you to provide top-notch support to our diverse customer base, while also fostering a culture of connection and inclusivity within our organization. **About blithequark** At blithequark, we're a one-of-a-kind marketplace for buying and selling special objects. Our platform offers over 75,000 unique items in auction each week, carefully curated by our passionate in-house experts. With a growing, diverse, and sustainable scale-up, we proudly live by our core values: * Taking ownership and driving impact * Being open to change and feedback * Being passionate about our mission and our customers **The Role** As an Experienced Customer Service Representative & German & English Interim, you will play a vital role in engaging and delighting our customers by solving complex challenges and managing disputes and complaints. You will ensure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. **Key Responsibilities:** * Provide exceptional customer service via phone, email, chat, and social media * Resolve customer complaints and disputes in a fair and timely manner * Collaborate with other departments to improve the overall customer experience * Analyze customer feedback to identify areas for improvement * Develop and maintain a deep understanding of our products and services * Work closely with our sales and expert teams to ensure seamless customer interactions **Essential Qualifications:** * Professional speaking and writing skills in German and English * Strong analytical and critical thinking skills * Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.) * Ability to quickly switch between various customer channels like phone and email communications * Ability to positively interact with your team and other departments * Available to work 40 hours per week * Willing to commute to our Lisbon office and work in the office at least 2 days per week * Flexible with working at least 2 weekends a month and on some public holidays **Preferred Qualifications:** * Previous experience in a similar role within the e-commerce or auction industry * Knowledge of customer relationship management (CRM) software * Experience with conflict resolution and negotiation **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Strong attention to detail and organizational skills * Ability to adapt to changing situations and priorities * Strong customer service skills with a focus on delivering exceptional experiences **Career Growth Opportunities and Learning Benefits:** * Clear development plans and mentorship programs designed to support your career progression * Opportunities to learn and grow with a global organization that serves millions of customers across 80+ categories * Collaborative and inclusive work environment that fosters a culture of connection and creativity **Work Environment and Company Culture:** * Our vibrant offices in Lisbon, Amsterdam, and Paris are designed to inspire and connect * Hybrid work model with 2 out of 5 days spent in the office to collaborate and connect with colleagues * Flexible work arrangements to accommodate your needs and preferences * Inclusive and queer-friendly work environment that celebrates diversity and promotes equality **Compensation, Perks, and Benefits:** * Competitive Annual Gross Base Salary of €18,000-€23,000 depending on your level, competencies, and overall experience * Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network * Work From Home Allowance to help with your monthly household bills * Commuting between your home and our office is covered by blithequark * Amazing office right in the centre of Lisbon **Why You'll Love Working with Us:** * Create a Visible Impact by working at scale in a global organization that serves millions of customers across 80+ categories * Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programs designed to support your career progression * A Culture of Connection defines us. We're a passionate, diverse, and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace * Celebrate Life's Moments with us at blithequark. When you join us, you'll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognize significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life's big moments like marriage, engagements, or moving house. **How to Apply:** If you're excited about this role and believe you have the skills and passion to deliver exceptional customer service, please submit your application, including your English CV and cover letter, by clicking the link below. By submitting your application, you agree to blithequark's Applicant Privacy Policy. We encourage you to apply even if your past experience doesn't align perfectly with every qualification in the job description. You may be just the right candidate for this or other roles. Apply for this job