**Experienced Customer Service Representative – Global Airport Operations at blithequark**

Are you ready to embark on a thrilling adventure that combines your passion for delivering exceptional customer experiences with your desire to explore new horizons? Look no further than blithequark, where you'll have the opportunity to join a dynamic team of professionals who share your commitment to excellence and innovation. As a Customer Service Representative in our global airport operations team, you'll play a vital role in ensuring that our customers receive the highest level of service, every time, every touchpoint. **Why You'll Love This Job** At blithequark, we're more than just an airline – we're a global community of passionate individuals who are dedicated to making a difference in the lives of our customers and colleagues alike. As a Customer Service Representative, you'll be part of a close-knit team that's passionate about delivering exceptional customer experiences, and you'll have the opportunity to work in a fast-paced, dynamic environment that's always on the move. **What You'll Do** As a Customer Service Representative in our global airport operations team, you'll be responsible for delivering a consistently high level of customer service, ensuring that our customers receive a seamless and enjoyable experience at all touchpoints. Your key responsibilities will include: * Providing exceptional customer service, ensuring that customers receive a consistently high level of service at all contact points * Performing various airport-related tasks, including check-in, gates, transfer, arrival, luggage services, and ticketing (ATAc) * Working closely with and taking instructions from Team Leaders responsible for the flight/works areas/shift * Conducting relevant administrative tasks, such as ATAc, pre-flight, and post-flight departure * Representing blithequark by adhering to uniform standards and adopting a customer-centric approach at all times * Promoting and selling blithequark services and products to our customers * Attending and completing all mandatory training by given deadlines * Adhering to and promoting safe working practices at all times * Performing other reasonable duties as required by the post **All You'll Need for Success** To succeed in this role, you'll need to possess a range of skills and qualities, including: * Excellent interpersonal skills * A solution-oriented approach * The ability to resolve conflicts professionally within time constraints * The ability to handle a stressful environment effectively and work with minimum supervision * A strong customer focus and experience of face-to-face contact with customers * The ability to be a representative of the company at all times * A well-groomed appearance and adherence to uniform standards at all times * The ability and willingness to work in a shift environment (including weekends, bank, and public holidays) * Reliability and punctuality * Compliance with all blithequark policies and procedures * The ability to communicate both written and verbally to a high standard * A valid BAA airside pass * GSAT training * The willingness and ability to efficiently complete all relevant training * A valid DVLA driving license, with the ability to apply for a BAA driving license as and when required * The willingness and ability to teach and maintain a valid BAA jet bridge permit as and when required **Desired Qualifications – Education & Previous Work Experience** * PC skills, including Microsoft Word, Excel, and email **Experience Free to Be Yourself at blithequark** At blithequark, we believe that our employees are our greatest asset, and we're committed to creating an inclusive and diverse work environment that allows everyone to reach their full potential. Our 20+ employee business support services are focused on connecting our team members to our customers, suppliers, communities, and shareholders, and we're passionate about creating a workplace that's inclusive, supportive, and empowering. Are you ready to feel a sense of pride and satisfaction as you do your part to keep the world's largest airline running smoothly, while caring for people on life's journey? Then join us at blithequark, where you'll have the opportunity to be yourself, grow your skills, and make a real difference in the lives of our customers and colleagues. **How to Apply** If you're ready to take the next step in your career and join a dynamic team of professionals who share your passion for delivering exceptional customer experiences, then we want to hear from you. Click on the link below to apply for this exciting opportunity: Apply Now! Apply for this job