**Experienced Customer Service Representative - Healthcare Industry - Remote Per Diem Opportunity at arenaflex**

At arenaflex, we are dedicated to delivering exceptional customer experiences while fostering a culture of innovation, collaboration, and growth. As a leading healthcare organization, we strive to make a positive impact on the lives of our customers and the communities we serve. We are currently seeking an experienced Customer Service Representative to join our remote team, working from the comfort of their own homes within the state of Florida. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that is committed to providing high-quality healthcare services to our customers. Our mission is to deliver personalized care, empower our customers to take control of their health, and foster a culture of excellence, compassion, and respect. We believe that our employees are the backbone of our organization, and we are dedicated to providing them with the tools, training, and support they need to succeed. **Job Summary** As a Customer Service Representative at arenaflex, you will be the face of our organization, providing exceptional customer experiences while resolving inquiries, addressing concerns, and promoting our healthcare services. You will be working in a fast-paced, dynamic environment, interacting with customers via phone, email, and chat, and collaborating with our team to meet performance goals and objectives. **Key Responsibilities** * Provide accurate and professional service to customers, adhering to department policies and procedures * Respond to customer inquiries, researching and documenting plan information related to covered benefits, eligibility, enrollment, participating providers, claims payments, authorization processes, premium billing, and plan guidelines * Assist customers in a caring and knowledgeable manner, representing arenaflex as a skilled healthcare professional * Handle incoming sales inquiries from prospective customers, answering basic questions and referring to licensed sales agents for closure * Provide assistance with customer service walk-in members in a timely and efficient manner * Meet individual Call Center performance standards as determined by management * Properly identify and elevate concerns affecting customers or arenaflex's ability to serve them * Participate in special projects as requested or approved by management **Qualifications** * The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience. Some college preferred. * One year related work experience in a call center or customer service environment interacting with customers. * Must be able to work the designated shift and overtime as needed. * Must be able to talk and type at the same time and communicate effectively while multitasking. * Must be able to navigate through multiple screens and computer applications while reviewing benefit information. * Ability to accurately type 45 words per minute while speaking with a customer on the phone. * Intermediate to Advanced computer skills, including Microsoft Applications. * Bi-lingual candidates must be able to speak, read, write, and comprehend in Spanish and English. * Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at arenaflex CFL. **Physical and Mental Demands** * Ability to sit and view a computer screen for several hours at a time. * Work effectively in a fast-paced and often stressful environment. * Excellent verbal, interpersonal, and written communication skills. * Superior customer service telephone skills, including active listening and questioning skills. * Basic math, analytical, and problem-solving skills. * Ability to think critically to define issues, identify risks, and propose outcomes. * Maintaining a high level of motivation, initiative, and accountability. * Organization, prioritization, and time management. * Ability to interact professionally and work effectively as a team with all levels of employees and management. * Handling multiple tasks, often within limited time frames. * Must be able to work in a team environment illustrating cooperation and respect. * Excellent attendance is required and ability to work a flexible schedule. * Strong knowledge of customer care processes and techniques. **What We Offer** * Competitive compensation and benefits package * Opportunity to work in a dynamic and innovative organization * Collaborative and supportive work environment * Professional development and growth opportunities * Flexible scheduling and remote work options * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! ```html Join arenaflex's Team Today! At arenaflex, we are dedicated to delivering exceptional customer experiences while fostering a culture of innovation, collaboration, and growth. As a leading healthcare organization, we strive to make a positive impact on the lives of our customers and the communities we serve. About arenaflex arenaflex is a dynamic and forward-thinking organization that is committed to providing high-quality healthcare services to our customers. Our mission is to deliver personalized care, empower our customers to take control of their health, and foster a culture of excellence, compassion, and respect. Job Summary As a Customer Service Representative at arenaflex, you will be the face of our organization, providing exceptional customer experiences while resolving inquiries, addressing concerns, and promoting our healthcare services. Key Responsibilities Provide accurate and professional service to customers, adhering to department policies and procedures Respond to customer inquiries, researching and documenting plan information related to covered benefits, eligibility, enrollment, participating providers, claims payments, authorization processes, premium billing, and plan guidelines Assist customers in a caring and knowledgeable manner, representing arenaflex as a skilled healthcare professional Handle incoming sales inquiries from prospective customers, answering basic questions and referring to licensed sales agents for closure Provide assistance with customer service walk-in members in a timely and efficient manner Meet individual Call Center performance standards as determined by management Properly identify and elevate concerns affecting customers or arenaflex's ability to serve them Participate in special projects as requested or approved by management Qualifications The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience. Some college preferred. One year related work experience in a call center or customer service environment interacting with customers. Must be able to work the designated shift and overtime as needed. Must be able to talk and type at the same time and communicate effectively while multitasking. Must be able to navigate through multiple screens and computer applications while reviewing benefit information. Ability to accurately type 45 words per minute while speaking with a customer on the phone. Intermediate to Advanced computer skills, including Microsoft Applications. Bi-lingual candidates must be able to speak, read, write, and comprehend in Spanish and English. Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at arenaflex CFL. Physical and Mental Demands Ability to sit and view a computer screen for several hours at a time. Work effectively in a fast-paced and often stressful environment. Excellent verbal, interpersonal, and written communication skills. Superior customer service telephone skills, including active listening and questioning skills. Basic math, analytical, and problem-solving skills. Ability to think critically to define issues, identify risks, and propose outcomes. Maintaining a high level of motivation, initiative, and accountability. Organization, prioritization, and time management. Ability to interact professionally and work effectively as a team with all levels of employees and management. Handling multiple tasks, often within limited time frames. Must be able to work in a team environment illustrating cooperation and respect. Excellent attendance is required and ability to work a flexible schedule. Strong knowledge of customer care processes and techniques. What We Offer Competitive compensation and benefits package. Opportunity to work in a dynamic and innovative organization. Collaborative and supportive work environment. Professional development and growth opportunities. Flexible scheduling and remote work options. Recognition and rewards for outstanding performance. How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Contact Us If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! ``` Apply for this job