Experienced Customer Service Representative (Healthcare) – Remote Work Opportunity with blithequark

Introduction to blithequark and the Industry blithequark is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a leader in the healthcare industry, we are committed to providing exceptional customer experiences and improving the businesses of the world's best-known brands through ongoing innovation and cutting-edge technologies. Our team is diverse, with members from over 40 countries, and we are united in our purpose to deliver exceptional customer service experiences. Job Overview As a Customer Service Representative (Remote) at blithequark, you will have the opportunity to work from home and provide inbound customer support to our healthcare clients. You will be the first point of contact for members with insurance-related needs, including inquiries regarding benefits, eligibility, appeals, grievances, and troubleshooting medical devices. Your goal will be to provide a positive and welcoming experience to members, being empathetic and answering their inquiries thoroughly and professionally. Key Responsibilities Provide inbound customer support and greet customers in a courteous, friendly, and professional manner Assess all in-bound calls to accurately and efficiently address member's needs by maintaining a strong customer focus Be patient and compassionate while working as a team player and using all available resources to provide the best outcome to the member Navigate multiple systems efficiently and deliver expert customer experiences with a smile Work in a fast-paced, multi-tasking environment and be eager to learn new technologies Essential Qualifications To be successful in this role, you will need to have a passion for helping others and a strong customer service orientation. You should have a minimum of 6 months of customer service experience and a verifiable High School diploma or GED. Basic computer navigation skills and PC knowledge are also required, as well as proficiency in a fast-paced, multi-tasking environment. Preferred Qualifications Previous experience in the healthcare industry or a related field Strong communication and interpersonal skills Ability to work independently and as part of a team Strong problem-solving and analytical skills Ability to adapt to changing situations and priorities Skills and Competencies To excel in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced, multi-tasking environment. You should be patient, compassionate, and empathetic, with a strong focus on delivering exceptional customer experiences. You should also be able to navigate multiple systems efficiently and be eager to learn new technologies. Career Growth Opportunities At blithequark, we are committed to the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. About 80% of our managers and leaders have been promoted from within, and we are dedicated to helping you achieve your career goals. Work Environment and Company Culture At blithequark, we are fanatical about our staff and invest significantly in our people, infrastructure, and capabilities to ensure long-term success for both our teams and our customers. We offer a range of benefits, including paid training and performance-based incentives, lucrative employee referral bonus opportunities, and company networking and leadership opportunities. We also have a comprehensive Employee Assistance Program (EAP) and offer health and wellness programs with trained partners to help promote a healthy you. Compensation, Perks, and Benefits We offer a competitive compensation package, including paid training and performance-based incentives, as well as a range of benefits, including: 401K with company match Paid PTO and holidays Medical, dental, and vision insurance Comprehensive Employee Assistance Program (EAP) Health and wellness programs Mentorship programs Work-from-home convenience with company-supplied technologies Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Conclusion If you are looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging, then a Customer Service Representative (Remote) position at blithequark is the perfect opportunity for you. Apply today and discover why over 300,000 people around the globe call blithequark their "employer of choice" – proudly united as "One blithequark." How to Apply To apply for this exciting opportunity, please click on the "Apply Job" link and follow the instructions. We look forward to hearing from you and welcoming you to the blithequark team! Eligibility to Work In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Equal Opportunity Employer blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to diversity, equity, and inclusion, and we welcome applications from all qualified candidates. Apply for this job