**Experienced Customer Service Representative – Home Healthcare Services**

At blithequark, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products, and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. blithequark teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after 30 days of employment Employee stock purchase plan Tuition reimbursement Development opportunities to grow your career with a global company **About the Company** blithequark's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory... services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer. **Job Summary** This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order. As a key member of our customer service team, you will be the first point of contact for patients and referrals, providing exceptional service and support to ensure their needs are met. **Essential Duties and Responsibilities** * Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources * Receive and process order requests from referrals for durable medical equipment and healthcare services * Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges * Demonstrate professionalism and provide high-quality service when interacting with patients, caregivers, and/or referrals * Resolves patient/referral complaints and escalations with urgency by identifying problem, troubleshooting of equipment and/or coordinating appropriate corrective action * Assess patient and referral needs, identify satisfactory resolution, and provide high-quality customer service * Comply with and adhere to all regulatory compliance areas, policies, and procedures, and best practices * Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers * Performs other duties as required **Minimum Required Qualifications** * Education and/or Experience: High School Diploma or GED required, 1-3 years of Call Center Experience preferred, 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred, Experience working in remote environment preferred * Certificates, Licenses, Registrations or Professional Designations: N/A **Skills, Knowledge, and Abilities** * Assess problems & identify solutions * Professional verbal and written communication * Effective listening, paraphrasing, and summarization * Personal accountability and emotional intelligence * Time management and reliability * Computer Skills: Basic skills in using a Windows-based computer * Language Skills: English (reading, writing, verbal) * Mathematical Skills: Basic level mathematical proficiency **Physical Demands** This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request. **Work Environment** Work is performed in an office setting with exposure to moderate noise. **Travel** Occasional travel as required. **Other Information** The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position. **Why Join blithequark?** As a blithequark teammate, you will have the opportunity to grow your career with a global company, develop your skills and expertise, and make a meaningful impact on the lives of patients and their families. Our commitment to excellence, integrity, and customer satisfaction is reflected in our shared values: * Integrity: We act with honesty, transparency, and accountability in all our interactions. * Development: We invest in our teammates' growth and development, empowering them to reach their full potential. * Excellence: We strive for excellence in everything we do, from delivering exceptional customer service to driving innovation and improvement. * Accountability: We take ownership of our actions and decisions, and are accountable for our results. * Listening: We listen actively and empathetically to our customers, teammates, and stakeholders, and respond with care and compassion. **Compensation, Perks, and Benefits** As a blithequark teammate, you will enjoy a comprehensive compensation package, including: * Competitive salary and benefits * Medical, dental, and vision insurance * 401(k) plan with company match * Employee stock purchase plan * Tuition reimbursement * Development opportunities to grow your career with a global company **How to Apply** If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team of dedicated professionals who are making a difference in the lives of patients and their families. Apply Job! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Apply for this job