**Experienced Customer Service Representative – Home Improvement Industry**

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a leading provider of lead and workflow management solutions to North America's largest home improvement businesses, we're seeking an enthusiastic and self-motivated Customer Service Representative to join our team. If you're passionate about delivering top-notch customer service and have a knack for learning and adapting to fast-paced environments, we'd love to hear from you. **About arenaflex** arenaflex is a dynamic and innovative company that has been at the forefront of the home improvement industry since its acquisition by Financeit in 2017. Our industry-leading platform powers over $3 billion in annual sales, and our full-service contact center in Fort Lauderdale, Florida, is the main point of contact for our customers. Our team is dedicated to ensuring that every customer interaction is a positive and memorable experience. **The Role** As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers through phone, email, and chat. You'll be responsible for providing exceptional customer service, resolving issues, and ensuring that every customer leaves with a smile on their face. Your excellent communication skills, adaptability, and ability to multitask will make you a valuable asset to our team. **Responsibilities** • Answer incoming calls and respond to customer requests in a timely and professional manner • Work in a fast-paced environment, adapting to changing guidelines and priorities • Book appointments for customers with a high degree of data accuracy • Maintain excellent written and verbal communication skills, ensuring that every customer interaction is positive and memorable • Identify and escalate issues to supervisors, ensuring that every customer concern is addressed promptly • Inform clients by explaining procedures, answering questions, and providing information in a clear and concise manner • Maintain and improve quality results by adhering to standards and guidelines, ensuring that every customer interaction meets our high standards **Requirements** • High school graduate or G.E.D. • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred • Excellent oral and written communication skills, with the ability to communicate effectively with customers and colleagues • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously • Ability to type at least 25 words per minute is preferred • Experience in providing exceptional customer service and maintaining established quality requirements • Must be able to pass a background check **Benefits** • Opportunity to work from home (hybrid position, with in-office onboarding and training) • $15,000 Life Insurance (Company Paid) • 401K plan eligibility after 1 year of service, with a company match of up to 4% • Weekly/monthly gift card drawings/contests for meeting goals • Career learning and development programs, designed to help you grow and succeed in your role • Casual dress code, with a focus on comfort and flexibility **Why Join arenaflex?** At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We believe in recognizing and rewarding our team members for their hard work and dedication, and we offer a range of benefits and perks to support their well-being and success. **How to Apply** If you're passionate about delivering exceptional customer service and have a knack for learning and adapting to fast-paced environments, we'd love to hear from you. Please submit your application, and we'll contact you if you become selected for a virtual interview. Apply Job! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from candidates of all backgrounds and perspectives, and we're committed to providing accommodations on request for candidates taking part in all aspects of the selection process. Apply for this job