**Experienced Customer Service Representative – Housing Customer Service Center at blithequark**

Are you passionate about delivering exceptional customer experiences and making a positive impact on the lives of others? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative – Housing Customer Service Center. **About blithequark** blithequark is a leading organization dedicated to providing innovative services that make a difference in the lives of over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Our six central business units, including blithequark Housing, work tirelessly to create the best experience for future leaders, scientists, filmmakers, engineers, and doctors alike. We are driven by our commitment to uphold our unifying values and strive to welcome all visitors into the Trojan family. **About blithequark Housing** blithequark Housing is a division of blithequark Auxiliary Services, hosting over 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. We take pride in making our students feel comfortable, safe, and welcome, offering top-notch amenities such as comprehensive recycling programs, simplified online repair requests, and more. Our team is dedicated to serving the wellbeing of our students and sharing the same vision and excellence that they do. **The Opportunity** As an Experienced Customer Service Representative – Housing Customer Service Center, you will be the first point of contact for our students, faculty, staff, parents, and guests. You will take pride in providing exceptional customer service and maintaining the University's high standards for excellence. Our team is known for keeping the work environment positive and friendly, so we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today! **Key Responsibilities:** * Provides customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers to ensure full satisfaction. * Offers information regarding policies and procedures, terms, and programs related to the service area for students, parents, faculty, administrators, staff, and outside customers. * Identifies and prioritizes problems and issues related to the service area, performs research, offers solutions, options, and strategies, and refers to the appropriate person or department as needed. * Uses information systems to input data, maintain databases, perform research for projects or issues, generate reports, and more. * Studies and maintains currency with all applicable policies and procedures, contracts, and related legal issues. * Interprets terms and conditions of contracts, authorizes changes or exceptions to contract terms, generates contracts for forms for distribution, and processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork. * Represents the department to students, parents, faculty, administrators, staff, and other outside customers, and may act as a representative for the department at internal committee meetings. * Trains, schedules, assigns, and prioritizes workloads, interprets operating policies and procedures, ensures timely completion of departmental work, and may lead student workers. * Notifies appropriate personnel in the event of an emergency, maintains complete and accurate records of all student- or staff-related safety incidents, and provides services including processing and delivery of mail and packages. **Essential Qualifications:** * Minimum Education: High School Diploma. Combined education/experience as substitute for minimum experience. * Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience. * Minimum Field of Expertise: Customer Service. * Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. **Preferred Qualifications:** * Preferred Education: Bachelor's Degree. * Preferred Experience: 2 years. * Preferred Field of Expertise: Student counseling, customer service. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Strong problem-solving and analytical skills. * Ability to maintain confidentiality and handle sensitive information. * Proficiency in using information systems and databases. * Strong organizational and time management skills. * Ability to work independently and as part of a team. **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development in a dynamic and innovative organization. * Access to training and development programs to enhance your skills and knowledge. * Collaborative and supportive work environment that encourages teamwork and open communication. * Recognition and rewards for outstanding performance and contributions to the organization. **Work Environment and Company Culture:** * Our team is known for keeping the work environment positive and friendly, so we can always greet our guests with a smile. * We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! * We offer a wide variety of benefits and programs that support our staff and their families, including work-life balance and employee well-being. * Our work culture thrives on mutual respect, trust, and synergy amongst all of its members. **Compensation, Perks, and Benefits:** * Hourly rate range: $20.45 - $21.00. * Comprehensive benefits package, including medical, dental, and vision insurance. * Retirement plan and 401(k) matching program. * Paid time off and holidays. * Access to on-campus fitness center and recreational facilities. * Opportunities for professional development and continuing education. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application, including your resume and cover letter. We look forward to welcoming you to the Trojan family! **Equal Opportunity Employer:** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job