Experienced Customer Service Representative – Hybrid Work Environment, Inbound Phone Service, and Career Growth Opportunities at arenaflex

Introduction to arenaflex and the Industry arenaflex is a leading organization dedicated to keeping the world working by providing top-notch products and services to over 4.5 million customers. With operations primarily in North America, Japan, and the United Kingdom, we strive to make a positive impact on our customers' operations and safety. As a customer-centric company, we are committed to delivering exceptional customer experiences, and that's where you come in. We're seeking a highly skilled and passionate Customer Service Representative to join our team in Janesville, WI, and be part of our mission to keep the world working. Job Overview We're hiring full-time inbound phone service representatives to work in a hybrid environment, with a mix of onsite and remote work. As a Customer Service Representative at arenaflex, you will be part of a dynamic team reporting to a Supervisor, Customer Experience. Your primary responsibility will be to build strong customer relationships by responding to a high volume of inbound phone calls, resolving customer challenges, and providing exceptional service. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Key Responsibilities Build customer relationships by responding to a high volume of inbound phone calls in a professional and courteous manner Work collaboratively with customers and Sales team members daily in a team-based environment to resolve customer challenges and provide solutions Utilize computer programs and systems to manage customer accounts, resolve pricing and invoicing discrepancies, and implement return procedures Provide product information, answer customer questions, and make recommendations to meet customer needs Meet or exceed performance metrics, including customer satisfaction, first-call resolution, and sales targets Essential Qualifications High School diploma or equivalent required At least 1 year of customer service experience, preferably in an inbound call center environment Ability to commute to our facility in Janesville, WI, and work in a hybrid environment with a secure workspace at home dedicated to job activity Proficiency in operating and navigating multiple PC-based programs at once, including Microsoft Office and customer relationship management (CRM) software Stable internet connection with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds Preferred Qualifications Previous experience working in a hybrid or remote work environment Knowledge of customer service software and technology, including CRM systems and helpdesk tools Excellent problem-solving and conflict resolution skills, with the ability to think critically and outside the box Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously Skills and Competencies To be successful in this role, you will need to possess excellent communication, problem-solving, and customer service skills. You should be able to work effectively in a team environment, prioritize tasks, and manage multiple projects simultaneously. Additionally, you should be proficient in operating and navigating multiple PC-based programs at once, including Microsoft Office and CRM software. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including our 8-week onsite training academy, which will provide you with the knowledge and tools you need to succeed in your role. You will also have the opportunity to participate in ongoing training and development programs, including leadership development, customer service skills, and product knowledge training. Work Environment and Company Culture arenaflex is a welcoming and inclusive workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone as an individual. Our company culture is built on a foundation of respect, empathy, and open communication, and we are committed to creating a positive and supportive work environment for all employees. Compensation, Perks, and Benefits We offer a competitive compensation package, including a starting hourly rate of $17.25, with three automatic raises in 12 months, bringing your pay to $18.45 per hour. You will also be eligible for a range of benefits, including medical, dental, vision, and life insurance coverage, as well as paid time off, company holidays, and access to up to 30% of your paycheck before payday. Additionally, you will have the opportunity to participate in our 401(k) Retirement Savings Plan, with a 6% company contribution each pay period, and take advantage of our tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools. Conclusion If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative at arenaflex. With a competitive compensation package, comprehensive benefits, and opportunities for growth and development, this is a great chance to build a career for yourself while making a positive impact on our customers' operations and safety. Apply today and take the first step towards a rewarding and challenging career with arenaflex! arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. If you require a reasonable accommodation during the application and hiring process, please advise us so that we can provide appropriate assistance. Apply for this job