**Experienced Customer Service Representative – Impact Fix Client Service Expert**

At arenaflex, we're on a mission to revolutionize the way people interact with our brand, and we're looking for a talented and dedicated individual to join our team as an Impact Fix Client Service Expert. As a key member of our Inward Body Shop team, you'll play a vital role in supporting our Approved Crash Program and providing exceptional customer service to our valued clients. **About arenaflex** arenaflex is a pioneering company that's been at the forefront of innovation since its inception in 2003. Our name is a tribute to the visionary inventor and electrical engineer, Nikola Tesla, and we're proud to carry on his legacy of pushing boundaries and challenging the status quo. With a strong commitment to diversity, equity, and inclusion, we're dedicated to creating a workplace that's welcoming and inclusive for all. **The Role** As an Impact Fix Client Service Expert, you'll be responsible for providing top-notch customer service to our clients, working closely with our Inward Body Shop team to resolve issues and ensure seamless communication. Your key responsibilities will include: * Providing exceptional customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner * Collaborating with our Inward Body Shop team to ensure that all aspects of our Approved Crash Program are running smoothly * Coordinating with clients to arrange vehicle appearances and ensure that all necessary documentation is completed * Maintaining accurate records and reports, including vehicle announcements and material and supplies reordering * Conducting fix surveys and ensuring that all necessary steps are taken to resolve issues * Working independently in a fast-paced environment with minimal supervision **What You'll Bring** To succeed in this role, you'll need to possess a unique blend of skills, experience, and personal qualities. Here are some of the key requirements: * Excellent written and verbal communication skills, with the ability to work effectively with clients and colleagues at all levels * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Proficiency in Microsoft Office, with experience in using software applications to manage data and reports * Ability to work independently in a fast-paced environment with minimal supervision * Strong problem-solving skills, with the ability to think creatively and resolve complex issues * High school diploma or equivalent required; bachelor's degree preferred * Must be at least 18 years old **Benefits and Perks** As a full-time arenaflex representative, you'll be eligible for a comprehensive benefits package that includes: * Competitive compensation, with a salary range of $35-$40 per year * Aetna PPO and HSA plans, with two clinical plan options and a $0 premium allowance * Family-building, fertility, adoption, and surrogacy benefits * Dental and vision plans, with options that include orthodontic coverage and a $0 premium allowance * Organization-paid HSA contribution when signed up for the High Deductible Aetna clinical plan with HSA * Medical and Ward Care Flexible Spending Accounts (FSAs) * LGBTQ+ care attendant services * 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits * Organization-paid Essential Life, AD&D, short-term and long-term disability insurance * Employee Assistance Program * Paid time off, including vacation, sick leave, and holidays * Suburbanite benefits, including representative discounts and advantages program * Anticipated pay may vary depending on individualized factors, including market area, work-related information, skills, and experience **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. Here are some of the ways we support our team members: * Opportunities for professional development and training, including workshops, conferences, and online courses * Mentorship programs that pair experienced employees with new hires * Cross-functional training and job rotations to help employees gain new skills and experience * Performance-based bonuses and promotions * Recognition and rewards for outstanding performance and contributions to the company **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that's dedicated to innovation and excellence. Here are some of the things that make our company culture unique: * Collaborative and inclusive work environment that encourages open communication and teamwork * Flexible work arrangements, including remote work options and flexible hours * Recognition and rewards for outstanding performance and contributions to the company * Opportunities for professional development and training * Commitment to diversity, equity, and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all **How to Apply** If you're a motivated and dedicated individual who's passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Here are the steps to follow: 1. Review the official notification carefully from the official website. 2. Read the notification carefully before applying. 3. Fill out the application form (the link is given below). 4. Attach the required documents and passport size photo with signature. 5. Submit your application. Apply Job! **Security Notice** arenaflex is committed to protecting the security and confidentiality of our employees' and clients' personal information. We collect and process data in accordance with our Tesla Ability Security Notice, which can be viewed on our website. **Equal Opportunity Employer** arenaflex is an equal opportunity employer that's committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, or any other characteristic protected by law. **Accommodations** If you require accommodations or have any questions about our application process, please contact our enrollment specialist at [email protected]. We're committed to providing reasonable accommodations to ensure that our application process is accessible to all. **Screen Reader** For quick access to screen reading technology that's compatible with this website, please click here to download a free compatible screen reader. A free step-by-step guide can be viewed here. **Top 10 Interview Questions** Here are some of the top interview questions that we ask our candidates: 1. Can you tell us about yourself? 2. What interests you about this position? 3. What are your strengths? 4. What are your weaknesses? 5. Can you give an example of a time when you solved a problem creatively? 6. How do you handle stress and pressure? 7. How would you describe your work style? 8. Can you tell us about a time when you had to work with a difficult colleague or supervisor? 9. How do you stay organized and prioritize tasks? 10. What are your long-term career goals? **Required Documents** To apply for this position, you'll need to provide the following documents: * Qualifications certificate with mark sheets * Passport size photographs * Signature We look forward to receiving your application and welcoming you to the arenaflex team! Apply for this job