Experienced Customer Service Representative – In-House NE Miami – blithequark

Welcome to blithequark: A Leader in the Flooring Industry Established in 1987, blithequark has emerged as one of the nation's leading importers and distributors of premium ceramic flooring products and accessories. With its headquarters in Miami, Florida, blithequark proudly serves retail clients across the continental US. Our enduring success can be attributed to our close-knit team of dedicated professionals who share a common vision of excellence. In recognition of their hard work and commitment, we provide a rewarding work environment, opportunities for growth and advancement, and a comprehensive compensation package with competitive benefits. If you're intrigued by the prospect of joining a dynamic and growth-oriented organization, we invite you to explore a career with blithequark and discover the opportunities that await you. Job Summary: Join Our Customer Service Team We are seeking a talented and energetic Customer Service Representative to join our team at blithequark. As a key member of our customer service team, you will be responsible for maintaining high levels of customer satisfaction, maximizing sales productivity, and contributing to the overall optimization of our customer service operations. As the face of blithequark, you will provide world-class customer service in every interaction, ensuring that our customers receive an exceptional experience. If you're a people person with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities: Delivering Exceptional Customer Experiences Provide World-Class Customer Service: Respond professionally to inbound calls from customers nationwide, ensuring that every interaction is positive and memorable. Data Entry and CRM Management: Accurately input information into various fields and maintain our CRM database with customer and prospect information, ensuring data integrity and accuracy. Order Management: Manage order batches, overseeing the life cycle of an order from processing to follow-up, as required, to ensure timely and efficient delivery. Follow-up and Verification: Follow up on orders as necessary to ensure timely processing and verify the accuracy of items and customer information entered into our systems. Payment Processing: Follow up on pending payments and process payments in a timely manner, ensuring seamless transactions and customer satisfaction. Competencies: The Skills You Need to Succeed To excel in this role, you will need to possess the following competencies: Thriving in a Fast-Paced Environment: Be comfortable working in a dynamic, fast-paced environment and be adept at multitasking, prioritizing tasks, and managing multiple responsibilities. Positive Attitude and Customer Focus: Maintain a friendly, positive attitude, and be eager to assist customers, regardless of their disposition, to ensure an exceptional customer experience. Attention to Detail: Work effectively under pressure, maintaining attention to detail and ensuring accuracy in all aspects of your work. Collaborative Team Player: Demonstrate a collaborative and team-oriented attitude, with a willingness to work closely with colleagues to achieve common goals and drive business success. Requirements: The Ideal Candidate To be considered for this role, you will need to meet the following minimum requirements: Education: High School Diploma or Equivalent (GED) preferred, with a strong foundation in communication, organization, and customer service skills. Communication and Organizational Skills: Excellent communication and organizational skills, with the ability to communicate effectively with customers and colleagues, both verbally and in writing. Customer Service Experience: At least 1 year of previous customer service or call center experience, with a proven track record of delivering exceptional customer experiences. Technical Skills: Must be computer literate, with data entry skills and intermediate to advanced knowledge of Microsoft Office: Word, Excel, and Outlook. Language Skills: English/Spanish bilingualism is a plus, with the ability to communicate effectively with customers and colleagues in both languages. Physical Demands: Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific Vision Abilities: Close vision and distance vision, with the ability to read and comprehend written information, and to communicate effectively with customers and colleagues. Physical Activity: Regularly required to sit, use hands and fingers, handle, or feel and talk and hear, with occasional lifting and moving of boxes or packages not exceeding 20 pounds in weight. Work Environment: Our Office Culture The work environment will be an office environment, with a normal noise level and a collaborative, team-oriented atmosphere. Our office is designed to promote productivity, creativity, and employee well-being, with a range of amenities and services to support your success. Career Growth Opportunities and Learning Benefits: Developing Your Skills At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to: Develop Your Skills: Receive training and development opportunities to enhance your customer service skills, technical knowledge, and industry expertise. Take on New Challenges: Be given the opportunity to take on new challenges and responsibilities as you grow and develop in your role, with opportunities for advancement and career progression. Collaborate with Colleagues: Work collaboratively with colleagues to achieve common goals, develop your teamwork and communication skills, and contribute to a positive and supportive work environment. Compensation, Perks, and Benefits: Rewarding Your Contributions We offer a competitive compensation package, including: Competitive Salary: A salary that reflects your skills, experience, and contributions to the organization, with opportunities for growth and advancement. Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan, to support your physical and financial well-being. Perks and Recognition: Opportunities for recognition and rewards, including bonuses, employee recognition programs, and celebrations of your achievements and contributions to the organization. Conclusion: Join Our Team If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding career with blithequark. With our commitment to employee growth and development, competitive compensation package, and collaborative work environment, we offer a unique and exciting opportunity to build a successful and fulfilling career in customer service. Apply Now: Take the first step towards an exciting and rewarding career with blithequark. We look forward to receiving your application and exploring how you can contribute to our team's success. Apply for this job