**Experienced Customer Service Representative – Inbound Only, NO SALES – Permanent Full Time Positions at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further than blithequark, a leading provider of technical and emergency damage prevention services for Gopher State One Call, a statewide non-profit organization. We're seeking highly motivated and customer-focused individuals to join our team as full-time Customer Service Representatives in our Inbound Only Call Center in Mendota Heights, Minnesota. **About blithequark** At blithequark, we're committed to providing top-notch service to our customers, including excavators, homeowners, and facility operators. Our team of dedicated professionals works tirelessly to ensure that every call is answered with a smile, and every issue is resolved efficiently and effectively. As a valued member of our team, you'll have the opportunity to make a real difference in the lives of our customers, while also enjoying a competitive benefits package, a fun and supportive work environment, and opportunities for career growth and development. **Job Summary** As a Customer Service Representative at blithequark, you'll be responsible for handling incoming telephone requests from customers, providing technical and emergency damage prevention services, and ensuring that every interaction is positive, professional, and courteous. You'll work closely with our team to resolve issues, answer questions, and provide solutions that meet the needs of our customers. If you're a team player with excellent communication skills, a passion for customer service, and a willingness to learn, we want to hear from you! **Key Responsibilities** * Answer inbound calls from customers, providing technical and emergency damage prevention services * Obtain information from customers and their work sites, entering data into a ticket format * Identify work sites on a mapping system similar to Google Maps * Communicate effectively with customers, peers, and management to resolve issues and provide solutions * Provide excellent customer service at all times, ensuring that every interaction is positive, professional, and courteous * Demonstrate an interest in public safety and understand the importance of our services * Work effectively and independently in a home or office environment, with opportunities to work remotely after training * Participate in ongoing training and development to improve skills and knowledge **Essential Qualifications** * High school diploma or GED * Ability to listen and problem solve effectively * General computer skills, including proficiency in data entry and mapping systems * Ability to adhere to a work schedule, including having good attendance and being available to work during operating hours * Ability to work as a team, with a willingness to collaborate and support colleagues * Self-motivation and ability to work independently, with a focus on quality and customer satisfaction * Willingness to work overtime based on business needs, with opportunities for career growth and development **Preferred Qualifications** * Previous customer service experience, preferably in a call center environment * Experience with mapping systems and data entry software * Strong communication and interpersonal skills, with the ability to work effectively with customers, peers, and management * Ability to work in a fast-paced, dynamic environment, with a focus on quality and customer satisfaction * Willingness to learn and adapt to new concepts and technologies **Benefits and Perks** * Competitive hourly rate, starting at $15.00 per hour, with opportunities for quarterly performance bonuses * Comprehensive benefits package, including medical, dental, and life insurance at a minimal cost * Paid vacations/personal/sick time (PTO) * 401(k) plan, with a company match of 50% up to 15% of your contribution * Casual, friendly work environment, with opportunities to work from home after training * Ongoing training and development opportunities, to improve skills and knowledge * Paid time off, including holidays and vacation days * Work from home opportunities, with a flexible schedule and the ability to work independently **Work Environment and Culture** At blithequark, we're committed to creating a positive, supportive work environment that fosters collaboration, innovation, and growth. Our team is dedicated to delivering exceptional customer service, while also enjoying a fun and dynamic work environment. We believe in the importance of work-life balance, and offer flexible scheduling and remote work opportunities to support our employees' needs. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We're an equal opportunity employer, committed to diversity and inclusion, and welcome applications from qualified candidates of all backgrounds. **Testing and Interviews** Chosen candidates will be contacted to schedule testing, which includes a typing test, a map-reading test, and a spelling test. Testing and interviews are by appointment only, and no walk-ins are allowed. No phone calls, please. If your application meets our requirements, we'll contact you to schedule testing and interviews. **EOE/Drug-Free Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion. We're a drug-free workplace, and require all employees to pass a criminal background check. **Job Type** Full-time **Pay** From $15.00 per hour **Expected hours** 40 – 45 per week **Benefits** * 401(k) * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Work from home **Shift** * Day shift * Evening shift * Morning shift **Work Location** Remote Apply Job! Apply for this job