Experienced Customer Service Representative – Invoicing Specialist for Aftermarket Services and Order Management

Introduction to arenaflex arenaflex is a worldwide leader in water recovery, treatment, and reuse, designing, supplying, and servicing a range of water systems and monitoring equipment across various industries, including pharmaceutical, food and beverage, microelectronics, and municipal water and industrial wastewater treatment. As a pioneer in the field, arenaflex is committed to providing superior technology, outstanding quality, service, and application support. Our innovative solutions, such as our groundbreaking endotoxin analyzer and total organic carbon (TOC) analyzers, have solidified our position as one of the world's leading manufacturers of analytical instruments. Job Summary We are seeking a highly detail-oriented and organized Customer Service Representative – Invoicing Specialist to join our team at arenaflex. The successful candidate will be responsible for managing orders and invoicing for aftermarket services, ensuring accuracy and efficiency in all transactions. This role is crucial in providing exceptional customer service, supporting the sales team, and contributing to the overall success of our organization. Key Characteristics Communication : Excellent verbal and written communication skills to effectively interact with customers, colleagues, and management. Attention to Detail : High level of accuracy and attention to detail in processing orders, creating invoices, and managing customer information. Teamwork : Ability to work collaboratively with other departments, including sales, customer service, and accounting, to ensure seamless order processing and invoicing. Time Management : Strong organizational and time management skills to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Duties & Responsibilities Process customer orders for aftermarket parts and services in a timely manner, with a focus on those related to process analyst and 24/7 technical service. Create and manage invoices for aftermarket transactions, ensuring accuracy and efficiency in all transactions. Verify order details, pricing, and customer information for accuracy, and make corrections as necessary. Process PGI (Process Guaranteed Items) for analyst and 24/7 items when service is eligible. Handle customer inquiries regarding orders, invoices, and payments, providing exceptional customer service and resolving issues promptly. Maintain accurate records of all transactions within SAP, ensuring data integrity and compliance with accounting principles and practices. Reconcile invoices with payments received and follow up on outstanding balances, working closely with the accounting team to resolve any discrepancies. Generate reports on sales, inventory, and other relevant metrics, providing insights to support business decisions and process improvements. Assist in identifying and resolving disputes in orders or invoices, collaborating with other departments to find solutions and improve processes. Collaborate with other departments to improve order processing and invoicing procedures, contributing to the development of best practices and process enhancements. Support portal uploads for customers where applicable, ensuring timely and accurate delivery of critical information. Assist with other ES Services invoicing needs for LTSA, Bridge, and IX product lines in times of need, demonstrating flexibility and adaptability in a fast-paced environment. Continuously look for opportunities to improve overall processes within SAP for efficiency in the aftermarket space, leveraging knowledge of ERP systems and accounting principles to drive process improvements. Knowledge, Skills & Abilities Experience with ERP systems, preferably SAP, and knowledge of accounting principles and practices. Strong understanding of customer relationship management (CRM) software and its application in a customer-facing role. Proficiency in Google Suite, with excellent skills in data entry, record-keeping, and report generation. Qualifications Education & Experience Required: 2+ years of experience in order processing, invoicing, or related roles, with a strong focus on customer service and account management. Proficiency in Google Suite, with excellent skills in data entry, record-keeping, and report generation. Strong attention to detail and ability to maintain high accuracy in data entry, with a focus on quality and precision. Excellent organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Strong communication skills, both written and verbal, with the ability to effectively interact with customers, colleagues, and management. Ability to work independently and as part of a team, with a strong focus on collaboration, adaptability, and flexibility. Preferred: Bachelor's degree in Business Administration, Accounting, or a related field, with a strong foundation in accounting principles and practices. Experience with SAP or other relevant ERP software, with a focus on process improvements and efficiency gains. Knowledge of accounting principles and practices, with a strong understanding of financial concepts and terminology. Experience with customer relationship management (CRM) software, with a focus on customer service, account management, and sales support. Additional Information Working Conditions This is a hybrid position, with a combination of office and remote work. The successful candidate will be expected to work in a fast-paced environment, with a focus on accuracy, efficiency, and customer satisfaction. Company Culture arenaflex is committed to diversity, equity, and inclusion, and gives equal consideration to all applications, without discrimination. We strive to create a work environment that is inclusive, supportive, and respectful of all employees, and we are dedicated to providing opportunities for growth, development, and advancement. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a range of perks and benefits, including: Comprehensive health and dental insurance Retirement savings plan with company match Paid time off and holidays Opportunities for professional development and growth Recognition and reward programs for outstanding performance Conclusion If you are a motivated, detail-oriented, and customer-focused individual, with a passion for providing exceptional service and support, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative – Invoicing Specialist, you will play a critical role in our organization, working closely with customers, colleagues, and management to drive success and growth. Join our team and be part of a dynamic, inclusive, and supportive work environment that values diversity, equity, and inclusion. Apply now and take the first step towards a rewarding and challenging career at arenaflex! Apply for this job