**Experienced Customer Service Representative – Life Assurance, Savings, Investments, and Pension Plans**

Join arenaflex, a people and technology-driven business, in our Glasgow office as an Experienced Customer Service Representative. This role is perfect for individuals who are passionate about delivering exceptional customer experiences, empathetic, and skilled in problem-solving. As a key member of our team, you will be responsible for handling inbound calls from customers regarding their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you will ensure a seamless experience during the moments that matter. **About arenaflex** arenaflex makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, leveraging our unique technology solution to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! arenaflex's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. **Key Responsibilities** As an Experienced Customer Service Representative, you will be responsible for: * Handling inbound calls from customers regarding their life assurance, savings, investments, or pension plans * Providing exceptional customer service, empathetic, and skilled in problem-solving * Assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements * Ensuring a seamless experience during the moments that matter * Working with great people and creating a supportive workplace * Collaborating with the team to achieve exceptional customer satisfaction and service delivery * Staying up-to-date with product knowledge and regulatory requirements * Participating in training and development programs to enhance skills and develop best practices **Essential Qualifications** * Excellent listening, verbal, and written communication skills * Ability to remain calm under pressure and handle multiple IT applications with attention to detail * Proficient in Microsoft Office (Word & Excel) * Experience in a customer-facing role, preferably in a contact centre, retail, hospitality, or travel background * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving skills and ability to think critically **Preferred Qualifications** * Previous experience in the financial services industry or a related field * Knowledge of life assurance, savings, investments, or pension plans * Experience with CRM systems and other IT applications * Strong analytical and problem-solving skills * Ability to work in a team environment and contribute to a positive and supportive workplace culture **Benefits and Perks** * Competitive salary of £23,400 * Flexible working hours between 8:30 am and 5:30 pm, Monday to Friday * 37.5 hours per week * Hybrid remote work arrangement * No weekend working * 31 days annual leave (including UK Bank Holidays) * Annual discretionary bonus eligibility * Perks at Work (online discounted shopping) * Car lease scheme and Jaguar Land Rover discount * Cycle to Work scheme and interest-free season ticket loans * Annual volunteering day * Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave) * Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme, and mental, physical, and financial support * Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection * Personal and career development opportunities within arenaflex **Work Environment and Company Culture** arenaflex is committed to creating a positive and supportive workplace culture that values diversity, inclusion, and employee well-being. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on our journey. We offer a range of benefits and perks to support our employees' physical, mental, and financial well-being. **How to Apply** If you're passionate about delivering exceptional customer experiences, empathetic, and skilled in problem-solving, we'd love to hear from you! Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Job Reference:** DGENTA02356 Apply Now! Apply for this job