**Experienced Customer Service Representative - Live Chat & Phone Support (FULLY REMOTE) - Exceptional Customer Experience at Blithequark**
Join the Blithequark Team: Deliver Exceptional Customer Experiences from the Comfort of Your Home Blithequark is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative, specializing in live chat and phone support. As a fully remote employee, you will have the opportunity to work from the comfort of your own home, providing top-notch service to our customers and contributing to the success of our company. If you have a passion for delivering exceptional customer experiences, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity. About Blithequark At Blithequark, we prioritize our employees and strive to create a work environment that is supportive, inclusive, and rewarding. Our company culture is built on the principles of honesty, integrity, and quality craftsmanship, and we are committed to providing our customers with exceptional service and products. As a Customer Service Representative at Blithequark, you will be an integral part of our team, working closely with our customers and colleagues to deliver outstanding experiences. Key Responsibilities: Live Chat and Phone Support: Respond to incoming customer inquiries via live chat and phone, providing timely and effective solutions to their concerns. Customer Engagement: Make outbound customer calls for follow-up and upselling purposes, building strong relationships with our customers and promoting our products and services. Quality Checks: Call customers from the prior day to conduct quality checks and ensure their satisfaction with our services. Maintenance Scheduling: Contact maintenance customers to schedule visits and ensure timely completion of services. Promotions and Upselling: Call customers on our list to offer promotions and upsell our products and services. Review Follow-up: Follow up on customer reviews, both positive and negative, to gather feedback and improve our services. General Inbound Customer Service: Handle general inbound customer service inquiries, providing accurate and helpful information to our customers. Essential Qualifications: Previous Customer Service Experience: A minimum of 1-2 years of experience in customer service, preferably in a call center or remote setting. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to actively listen and empathize with customers. Attention to Detail: Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively. Team Player: A team-oriented and collaborative mindset, with a willingness to work in a fast-paced and dynamic environment. Integrity and Honesty: A strong commitment to honesty, integrity, and quality craftsmanship, with a positive and professional attitude. Background Check and Drug Screen: A clear background check and drug screen, as required by Blithequark. Preferred Qualifications: Experience with Live Chat Software: Familiarity with live chat software and customer relationship management (CRM) systems. Sales and Upselling Experience: Previous experience in sales and upselling, with a strong understanding of customer needs and preferences. Technical Skills: Proficiency in Microsoft Office and Google Suite, with excellent typing skills and accuracy. What We Offer: Competitive Compensation: A competitive salary with no salary cap, allowing you to earn based on your effort and performance. Comprehensive Benefits: A comprehensive benefits package, including: Medical, Prescription, Dental, and Vision coverage Disability and Term Life Insurance Matching 401k benefits On-going Training and Development: Ongoing training and development opportunities, including: Regular coaching and feedback Professional development workshops and training sessions Growth opportunities within the company Paid Time Off: Paid holidays and paid time off (PTO), allowing you to recharge and relax. Why Join Blithequark? At Blithequark, we prioritize our employees and strive to create a work environment that is supportive, inclusive, and rewarding. As a Customer Service Representative at Blithequark, you will have the opportunity to: Work from Home: Enjoy the flexibility and comfort of working from home, with the freedom to create your own schedule. Grow Your Career: Develop your skills and advance your career within the company, with opportunities for growth and professional development. Make a Difference: Make a positive impact on our customers' lives, providing exceptional service and experiences that exceed their expectations. How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Join the Blithequark team today and start delivering exceptional customer experiences from the comfort of your own home! Apply for this job